Desktop Support Analyst

One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

Are you an IT Support Specialist with strong customer service skills? If so, we are looking for a motivated self-starter to help fill the current role vacancy in our team.

You will primarily contribute to and support hardware and software deployments in Windows, Apple, and Linux environments, with a strong focus on Microsoft and Zoom platforms. We are seeking a team member who not only possesses technical knowledge but also excels in soft skills such as communication, problem-solving, and teamwork. World-class customer service is at the core of our ethics, and we believe it's what makes our corporate experience so special!

Your technical knowledge mixed with our teamwork will enable you to resolve often complex issues quickly and efficiently. You will be working with and escalating issues to other teams across a wide variety of technologies and must exhibit strong teamwork characteristics to be successful. We deliver prompt and responsive support to all our end-users to ensure the company can always perform at its best.

• Serve as the primary, on-site IT problem-solver, handling urgent support for hardware, accounts, and applications across Windows, macOS, and Linux.
• Quickly resolve connectivity issues related to Teams, Zoom, and networking (VPN, Active Directory), while also preparing new employee systems and addressing site relocation needs.
• Work independently to triage and troubleshoot complex issues like security incidents or conference room system failures, ensuring top-tier customer service and minimal disruption for our global teams.

• 5+ years of knowledge of client compute devices and accessories.
• Understanding of various infrastructure technologies such as WAN/LAN, TCP/IP, DHCP, DNS, VPN, Active Directory.
• Experience deploying and supporting operating systems including Windows, Apple, and Linux (Ubuntu, CentOS, RHEL) in an enterprise environment.
• Ability to understand and validate GPO RSoP and JAMF configuration policies on client machines.
• Experience supporting user requests related to user account rights & permissions, new account creation, and directory maintenance.
• Experience supporting common Microsoft Applications: Teams, SharePoint, Exchange/Outlook, the Office Suite, and other common productivity applications.
• Configuring and supporting smartphones, including Apple iOS and Android devices.
• Experience supporting single and multi-site videoconferencing, and sophisticated conference room control systems (Cisco knowledge a plus).
• Enterprise network printing knowledge in areas such as high-volume scan to email and finishing unit functionality.
• IT Security incident response, including system imaging, malware remediation, and supporting forensic investigation.
• User and site relocations, including office or full site moves.
• Position has an on-site requirement with no work-from-home (WFH) options available.
• US government position. US citizenship required.
• Ability to travel up to 10%.

Ability to work 8 hours per day and 40 hours per week, with workdays scheduled between 7 am and 6 pm.

We value work-life balance and are committed to collaborating with each team member to find the best start times that align with their family, life, commute, and work needs. Flexibility is a key aspect of our workplace, and we strive to accommodate individual preferences whenever possible.

• Work with minimal supervision or guidance from management and be highly self-motivated.
• 4+ years of Desktop System Administration and/or Service Desk Administration experience supporting a large-scale enterprise.
• Knowledge of client application packaging and deployment across multiple operating systems.
• Experience with asset management and standard inventory practices.
• Bachelor's Degree in IT, computer science, engineering, or a related field.
• Desktop and Client-Side related Certification.

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.