Technician Productivity Program Manager

Tesla is seeking a highly motivated Technician Productivity Program Manager to join our North America Service Operations Team. This role is pivotal in driving technician productivity by developing standardized time-capture processes, aligning reporting systems, and reducing service times for high-voltage battery (HVB) repairs. The ideal candidate will lead transformative initiatives, foster cross-functional collaboration, and leverage data-driven insights to enhance operational efficiency and customer satisfaction.

• Develop and implement a standardized approach to capturing technician time across service operations within the first 6 months, ensuring consistency and accuracy
• Overhaul existing technician productivity reporting, including Business Intelligence (BI) tools and manager resources, to provide clear, actionable insights
• Drive initiatives to achieve an average of 4 days in service for HVB repairs, optimizing workflows and resource allocation
• Partner with service field teams, engineering, supply chain, and other departments to align strategies and achieve shared goals
• Identify signal from noise in complex datasets to uncover opportunities for process improvements and operational efficiency
• Champion large-scale behavior change initiatives within the organization to foster a culture of productivity and accountability
• Deliver clear, compelling presentations to senior leadership and motivate system teams to drive adoption of new processes.Design and pilot new processes, track results, and iterate to implement solutions that enhance technician productivity and customer experience

• Proven ability to analyze complex datasets, identify key trends, and derive actionable insights, with prior experience in data-driven decision-making. Experience with SQL a plus
• Demonstrated experience leading significant organizational or cultural change initiatives, with a track record of overcoming challenges in high-pressure environments
• Exceptional verbal and written communication abilities, with experience presenting to senior leadership, motivating teams, and addressing complex data inquiries
• Open to feedback, quick to learn new concepts, and humble enough to seek clarification when needed
• Prior experience managing cross-functional projects in automotive, manufacturing, or service-oriented industries, with familiarity with HVB systems or automotive service/parts flows a plus
• Strong ability to manage multiple priorities, meet deadlines, and maintain attention to detail in a fast-paced, complex environment.Ability to build and maintain positive relationships with internal teams and external stakeholders, fostering collaboration and trust
• Willingness to travel up to 25% of the time to support service operations and cross-functional initiatives

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.