Customer Service Representative

• Respond promptly to customer inquiries via phone and email with professionalism and empathy.
• Assess customer needs and provide accurate information, troubleshooting, or solutions.
• Manage orders, returns, and shipment tracking while maintaining detailed customer records.
• Upsell or cross-sell products and services when appropriate.
• Follow company procedures and policies to ensure consistent, high-quality service.

• High school diploma or equivalent required.
• Previous customer service experience (one year), sales, or client support experience preferred.
• Strong verbal communication and multitasking abilities.
• Proficient in Microsoft Word, Excel, and Outlook; able to update customer profiles.
• Computer skills, minimum typing speed of 40 WPM with excellent time management and attention to detail.

• Medical, dental, vision, and life insurance
• Short-term disability
• 401k plans
• Weekly pay is available every Friday
• Employee discount programs
• Referral bonus potential

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Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

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