Care Management Assistant Lead

Location Address:

Date Posted:

Department:

Shift:

Shift Length:

Hours Per Week:

Union Contract:

Weekend Rotation:

Job Summary:

Key Position Details:

Candidate needs to live within commuting distance of the Allina Commons Minneapolis, MN

• 1.0 FTE (80-hours per two week pay period)
• 8-hour day shifts
• Occasional weekends

Job Description:

Provides clerical and support functions to the social work and case management staff members in the areas of clinical information, transportation, durable medical equipment (MDE)/oxygen needs, etc. with the goal of promoting expeditious patient transfers and/or discharges. This is accomplished through the major job components of coordination/communication, delegated responsibilities, role modeling, quality/resource stewardship and patient advocacy/customer service.

Principle Responsibilities

• Lead Duties
  • Assists manager in providing direction and guidance to care team.
  • Assists with audits, workflow standardization, process implementation and policy/procedure content.
  • Drives the team to meet key performance indicators and monitors program standardization.
  • Assists in improving time management to increase teams productivity.
  • Participates in recruitment process for new hires, including orientation preparation, scheduling shadow visits, as well as follow-up on mandatory education.
• Clerical Service Coordination
  • Supports patient transfer and discharge efficiently and effectively, prioritizing post acute discharges including, but not limited to, skilled nursing homes and home health care.
  • Assists with preparing the required patient medical record information for discharge to nursing homes, home care hospice or other medical facility.
  • Sends protected health information accurately via fax, telephone, hard copy, etc.
  • Contacts nursing homes to determine bed availability and communicates information to department staff.
  • Assists with arranging transportation as requested.
  • Assists with medication authorization, taxi vouchers etc. as requested by department staff.
  • Communicates and exchanges information effectively and timely to appropriate personnel, department or outside agency to promote continued progression of plans of care and discharge.
  • Prioritizes and implements department and patient needs according to unit/hospital policies, procedures and standards.
  • Assists with data collection and reporting projects as assigned.
• Patient Advocacy/Customer Service
  • Provides assistance to the department when Admin Assistant is absent i.e. phone and reception duties, sorting of mail etc.
  • Partners with other Care Management Department staff members to promote timely discharges.
  • Responds timely to requests for assistance in a timely, efficient and positive way.
  • Maintains confidentiality of patients, families, and other staff at all times.
  • Communicates with staff and other key stakeholders in timely, understandable and responsive manner to meet needs and questions.
  • Establishes positive working relationships with community resources.
• Quality Resource/Stewardship
  • Utilizes resources effectively and efficiently.
  • Participates in quality improvement activities to evaluate and improve systems and processes that support patient care.
  • Effectively utilizes time and applies organizational skills to achieve productivity and promote efficient utilization of resources.
  • Utilizes supplies and equipment cost effectively and demonstrates quality care
  • Flexibility and creativity is demonstrated in response to meeting the changing patient, Department and staff needs.
  • Identifies and communicates quality concerns/suggestions for positive change and incorporates changes based on quality improvement results into work
  • Demonstrates safe work practices to prevent injury to self, peers and/or patients.
• Other duties as assigned.

Required Qualifications

• Must be 18 years of age with education and/or experience needed to meet required principle competencies as listed on the job description
• 1 year experience in a medical setting, including medical terminology experience. Proficient in computer and clerical skills, with the ability to navigate clinical information systems and databases

Preferred Qualifications

• High school diploma or GED
• Associates or Vocational degree

Physical Demands

• Sedentary:
• Lifting weight up to 10 lbs. occasionally, negligible weight frequently

Pay Range

Benefit Summary

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That's why we devote extraordinary resources to help you grow and thrive - not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being - mind, body, spirit and community - of you and your family members.

Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes up to $100 in well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey.

In addition, Allina Health offers employee resources groups (ERGs) -- voluntary, employee-led groups that serve as a resource for members and organizations by fostering a diverse, inclusive workplace aligned with the organization's mission, values, goals, business practices, and objectives. Allina Health also engages employees in various community involvement and volunteering events.

Benefits include:

• Medical/Dental

• PTO/Time Away

• Retirement Savings Plans

• Life Insurance

• Short-term/Long-term Disability

• Paid Caregiver Leave

• Voluntary Benefits (vision, legal, critical illness)

• Tuition Reimbursement or Continuing Medical Education as applicable

• Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program

• Allina Health is a 501(c)(3) eligible employer

*Benefit eligibility/offerings are determined by FTE and if you are represented by a union.