Client Service Associate

Join our dynamic growing team at Lake Ridge Bank's Janesville office, where delivering exceptional service is at the heart of everything we do. We are seeking a dedicated and personable Client Service Associate to provide outstanding banking experiences to our valued clients. If you enjoy engaging with people, handling transactions accurately, and contributing to a positive community environment, this is the perfect opportunity for you to grow your career with us.

Essential Responsibilities:

• Ensure a positive interaction with internal and external clients on the phone and in person.
• Provide a variety of account services to consumer and business clients, including: processing deposits, processing loan payments, cashing checks, withdrawing cash, and selling related check items.
• Record all transactions accurately and efficiently in accordance with Lake Ridge Bank policies and procedures.
• Responsible for researching and resolving all teller transactions when potential errors are identified and communicating with affected clients.
• Act as a trusted advisor by consistently educating clients about Lake Ridge Bank products and services and referring additional business to the Personal Bankers and other areas.
• Utilize bank technology to track all sales & referrals
• Maintain a professional work area by keeping the teller station clean, filled with supplies and organized with all personal belongings out of sight from clients.
• Demonstrate a high level of teamwork and actively participate in branch meetings and trainings.
• Protect all confidential information obtained on the job by safeguarding it when in use, filing it properly when not in use, disposing of it properly and discussing it only with those who have a legitimate business need to know.

• High school diploma or equivalent; actively working on high school diploma.
• Cash handling experience is highly preferred.
• Excellent interpersonal and communication skills including verbal/written communication and listening skills
• Demonstrated problem solving skills with the ability to make good decisions
• Contributes to a strong team environment by working well with others and proactively helps others when needed.
• Ability to put forth the extra effort necessary to make the office a successful operation: (i.e. working additional hours that requires evenings and weekends)
• Basic math competency: addition, subtraction, multiplication, division
• Basic computer skills with the ability to learn new programs/technology
• Knowledge of general office equipment
• Ability to speak, read, write and understand English well
• Must be willing and able to participate in community functions where the office is involved
• Ability to represent the organization in a professional positive manner

This is a full time role between the hours of 8:00 AM to 5:30 PM Monday through Friday with a Saturday rotation. Please note this role is an onsite role based out of our Janesville, WI office. Flexibility in scheduling may be needed on occasion.

Lake Ridge Bank values a diverse workforce and is an Affirmative Action/Equal Opportunity Employer.

Consistent with Lake Ridge Bank's commitment to employ and advance qualified individuals with disabilities, Lake Ridge Bank provides reasonable accommodation to apply for or perform a job. Some examples of reasonable accommodation include alternate methods to apply, providing documents in an alternate format, altering work procedures, specialized equipment or use of an interpreter. If an individual needs reasonable accommodations to apply or perform a job here at Lake Ridge Bank, please contact Human Resources at (608) 849-2700 or email us.