Senior Manager, North America Benefits

The North American Benefits Leader is responsible for overseeing the strategic and operational management of employee benefits across the United States and Canada. This role leads a team of professionals in health & welfare, retirement, leaves of absence, and workplace accommodations, ensuring high-quality service delivery, vendor performance, and compliance. The ideal candidate is a strategic thought leader adept at leveraging data and analytics to drive benefit innovation and employee engagement across all organizational levels.

• Lead, inspire, coach and develop a high-performing team of benefits professionals across health & welfare, retirement, leave of absence, and accommodations.
• Establish and maintain strategic vendor partnerships, ensuring best in class service delivery and operational excellence for TD SYNNEX benefits programs in North America.
• Influence and execute local benefit strategies which align with global benefits objectives while meeting employee needs.
• Ensure compliance with federal, state, provincial, and local regulations across North America.
• Leverage benefits trends and advanced analytics to support decision-making and continuous improvement.
• Serve as a subject matter expert and advisor to HR, leadership, and employees on complex benefits-related matters.
• Collaborate with internal stakeholders including Total Rewards, Legal, Payroll, Finance and Employee Relations.
• Define the agenda and lead the Healthcare Governance Committee in strategic oversight of healthcare spending and assessing opportunities to mitigate rising cost.
• Drive innovation and thought leadership in benefits design, delivery, and employee experience.
• Communicate effectively with employees at all levels, providing education and support on benefits programs.
• Demonstrate the highest level of discretion and professionalism when handling sensitive employee

• Bachelor's degree in Human Resources, Business Administration, or related field required; Master's degree or professional certification (e.g., CEBS) preferred.
• Must possess a minimum of 10 years progressive experience specializing in benefit operations and management, including at least 5 years in a leadership capacity.
• Strong analytical skills with the ability to interpret data and make informed decisions.
• Outstanding communication and stakeholder management skills, with the ability to influence at all levels.
• Exceptional communication and interpersonal skills; able to engage with all levels of the organization.

• Must have a proven track record of managing complex benefit programs and vendor relationships in the US and Canada.
• Hands-on experience with HRIS platforms, preferably Workday.
• Proficiency in Microsoft Office; adept at leveraging AI and emerging technologies to optimize benefits administration.
• Ability to thrive in hybrid work environment, complying with company requirement for in-office days.
• Limited travel required.
• May be required to participate in calls with colleagues, other countries or regions outside the typical business day.
• May be required to stand or sit for extended time. May be required to lift items, typically to a maximum of 15 pounds.

• Strategic thinker with a passion for advancing employee health, well-being and engagement.
• Leads with empathy and clarity, fostering a culture of accountability and excellence within the team and cross-functional partnerships.
• Exhibits proactive problem-solving and rapid decision-making in dynamic environments; thrives with minimal direction and adapts quickly to change.
• Proactive problem solver with a continuous improvement mindset.
• Prior experience in a Fortune 500 company or similarly complex global organization, collaborating with multi-cultural teams.

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Key Skills

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.

TD SYNNEX is an E-Verify company