Remote New

Director, Business Configuration & Shared Services-Virtual

Alight Solutions
sick time
United States, Maine
Oct 24, 2025
Is a culture where "People Count," "We Do the Right Thing," and "We Hold Ourselves to Very High Standards" important to you? We are hiring a Director, Business Configuration & Shared Services Management to lead and oversee teams. This includes Customer Solution Delivery Business Analysts, Leave Solution Analysts, and the Alight India organization. Our story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight." Our Values: Champion People - be empathetic and help create a place where everyone belongs. Grow with purpose - Be inspired by our higher calling of improving lives. Be Alight - act with integrity, be real and empower others. It's why we're so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. Responsibilities Overseeing the delivery and consistency of business configuration across Customer Solution Delivery Business Analysts, Leave Solution Analysts, and Alight India teams. Ensuring execution of best practices for requirements gathering, system setup using business-configurable tools, and testing. Driving measurable, consistent, and predictable portfolio delivery to accelerate and optimize solutions for Alight's customers. Leading the advancement of the implementation delivery model by integrating SIS framework best practices. Providing post-go-live stabilization support for AM360-migrated clients to ensure successful renewals and long-term satisfaction. Maximizing the Alight India Shared Service Model for efficiency, throughout, and scale. Direct shared services vendor delivery where applicable. Taking ownership of CRO accountabilities from client intake and managing defect tickets directly from ServiceNow. Overhauling the LeavePro Pass Thru governance model to support automation of production readiness and scorecard metrics. Enabling faster and higher-quality client request fulfillment. Managing a team of Customer Solution Delivery individual contributors. Ensuring service level agreements (SLAs) and key performance metrics are consistently met or exceeded. Analyzing current processes to identify and implementing optimal technology solutions. Collaborating with technology partners to coordinate development efforts and ensure timely, accurate delivery. Maintaining a knowledge base of current tools, technologies, and methodologies. Training team members on process standards and tool usage to ensure consistent execution. Providing analytical insights and expert advice to clients. Managing communications related to ongoing projects, ensuring transparency and alignment across stakeholders. Defining best practices via management of tools and resources to fit into Alight Leave Solutions enterprise goals and needs. Supporting direct reports through coaching, mentoring and performance management. This can include validation of their work, relationships with peer and project stakeholders and time management. Requirements Possess education of bachelor in a business, management and/or technical field or equivalent work experience. Have a minimum of 8 years relatable work experience. Have Professional Certification in Business Analysis (Ex. ECBA) and/or Project Management (i.e. PMP) and Group Benefits domain knowledge in your background is a skill or requirement essential to be high performing in the role. Display a minimum three years of experience managing projects using Agile, SAFe, Iterative, or Hybrid methodologies. Be able to act as a Product Owner to break down project requirements into sprints and deliverables. Be proficient using Confluence, JIRA, Clarity, SharePoint, and other software for project and task management. Demonstrate track record in effective vertical project management, including excelled organizational skills, with demonstrated ability for both tactical execution and strategic thinking. Serve as a subject matter expert in Agile, SAFe, Lean, project management (including various methodologies), and program/portfolio management. Demonstrate ability to prioritize and to deliver multiple projects on time and within budget. Display excellent communication skills, with ability to work with business & technical teams. An ability to thrive in a high intensity, faced paced environment. Have independent business analysis skills and an aptitude for priority to detail & process oriented. Alight requires all virtual interviews to be conducted on video. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process.If reasonable accommodation is needed, please contact alightcareers@alight.com. Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Salary Pay Range Minimum : 153,900.00 USD Maximum : 177,000.00 USD Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.