Donor Relations Associate

Founded in 1979, Rhode Island Blood Center (RIBC) has served Rhode Island and the New England area for more than 45 years, delivering more than 90,000 lifesaving blood products annually to 50+ hospitals, EMS and healthcare partners. RIBC is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe's Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment and cure of bloodborne and blood-related diseases. RIBC serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visit ribc.org. Connect with us on Facebook, X, Instagram, and LinkedIn.

This position is responsible for assisting in donor centers or at mobiles with activities that support the achievement of collection goals.

Provide outstanding customer service to all donors at mobiles or donor centers.
• Greet donors, facilitate instructions during the donation process.
• Educate donors on optimal donation type for their blood type based upon inventory needs and open capacity.
• Educate donors on automation donations including plasma, platelets, auto red cell.
• Handle front desk tasks, donor check in and phones in Donor Centers.
• Help donors use donor portal.
• Reschedule donors for future appointments.
• Assist staff with sanitizing equipment and areas used by donors.
• Answer marketing program questions for donors.
• Participate in marketing programs in centers (donor incentives to all presenting donors and other tasks as described in marketing briefs).
• Performs on-site whole blood recruitment and assists at college campuses and other blood drives where onsite recruitment will increase donor turnout.
• Provides donor flow support when necessary.
• Prepares and presents specific presentations to targeted donor groups in an effort to bring in more donations for upcoming drives.
• Prepare and verify information for summary reporting.
• Provides routine clerical and administrative support as required.

Education:

High School Diploma or equivalent.

Experience:

One year of experience working in an operational/administrative support capacity, sales, marketing, or customer service role is required.

Any combination of education, training and experience that has supplied the necessary knowledge, skills, and experience to perform the essential functions of the job.

Skills & Abilities:

• Attention to detail in all work processes.
• High level of interpersonal skills to handle a variety of issues and situations. Position requires demonstrated poise, tact, and diplomacy in dealing with a variety of staff.
• Ability to communicate clearly, both in writing and verbally, to others in one-on-one or small group settings.
• Ability to interact with individuals at all levels of the organization and customers in a helpful, courteous, and friendly manner while demonstrating sensitivity to and respect for diverse populations.
• Ability to plan and organize job tasks or resources in an efficient manner.
• Ability to be responsive and available to management in order to address issues and concerns as they arise.
• Ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
• Ability to use logic and reasoning to identify and analyze the strengths and weaknesses of alternative solutions, conclusions or approaches to problems within established policies and procedures.
• Ability to identify moderate problems in a timely manner, decipher information to develop and evaluate options and implement solutions.
• Ability to handle confidential information and maintain confidentiality.
• Ability to work flexible schedule that includes evenings, some weekends, and holidays.
• Ability to travel to various locations.

The proposed hourly rate for this per diem position is $16.50/hr.