Customs Brokerage Specialist - Post Entry

Job Title: Customs Brokerage Specialist - Post Entry
Job Location: Columbia, SC

We have an exciting opportunity for a Customs Brokerage Specialist based in Columbia, SC.

Key Responsibilities:

• Provide senior-level service and support in your area of responsibility.
• Perform standard and specialized aspects of customs brokerage functions.
• Work independently and monitor communication sources for escalations (e.g., Outlook group mailbox, phone calls).
• Maintain data tables related to statistical and production reporting.
• Expedite critical updates, ensuring constant communication with internal customers.
• Build and maintain relationships between departments and stations/CAE.
• Conduct moderate research (Alliance, Logis & EDM) for work finalization.
• Deliver exceptional customer care to exceed expectations.
• Adapt to changing requirements per Import Manual and SOP guidelines.
• Recommend efficiency improvements and cost-saving solutions.
• Record and track updates to customer records, including Alliance Tracing Dates and Shipment Note Updates.
• Assemble documents for submission to CBP at the correct port.
• Complete and mail billing/credit memos.
• Develop arguments for post-entry submissions and interpret ABI queries.
• Approve moving funds to the US Customs refund account.
• Identify and resolve discrepancies with Alliance Accounting.
• Close Post Entry and Technical Services activities on files.
• Perform other assigned tasks.

Skills and Qualifications:

• Maintain positive and professional customer relationships.
• Communicate status updates and resolve issues per policy.
• Proficient in Microsoft Excel for advanced calculations, data organization, and analysis.
• Use Microsoft Outlook for email management and scheduling.
• Create presentations using Microsoft PowerPoint.
• Produce and edit documents in Microsoft Word.
• Navigate and upload documents in Microsoft iShares.
• Efficiently handle ABI functions, including data updates and shipment tracing.
• Load, view, and index documents in imaging systems.
• Update profiles and navigate the intranet.
• High school diploma or GED required; technical certification or associate degree may be needed in some areas (CCS required).
• 2-4 years of relevant experience preferred.

Impact:

• Significant impact on department performance.
• Errors may result in loss of customer business or material.

Problem Complexity:

• Apply advanced skills to resolve complex problems independently.
• Modify processes as needed and take corrective action to prevent future issues.

Autonomy:

• Work under limited supervision, using independent judgment to achieve desired outcomes.
• Interpret procedures and policies to determine the best course of action.
• Internal interactions typically involve department-wide communication; external interactions follow standard policies.

People Management:

• May provide guidance, training, and technical assistance to lower-level personnel.

Knowledge:

• Thorough understanding of department procedures, Import Manual policies, customer-specific instructions, and regulations (CBP, HTSUS).
• Familiarity with Alliance, Post Entry, Technical Services, and accounting processes.

Pay Range: $21.23 - $28.31/hr. (Based on Experience)