Position Description
About ABC Companies:
ABC Companies is a leading provider of transportation solutions, offering vehicles for 8-81 passengers, along with parts, service, and financing to support fleet operators across North America. Family-owned and operated since 1972, ABC is driven by its mission to advance the transportation industry through innovative, collaborative solutions that redefine the standard. Guided by its core values of
Integrity, Trust, Collaboration, and Innovation, ABC is committed to delivering customer-focused, high-quality solutions that enhance safety, performance, and reliability. For more information, contact 800-222-2871 or visit abc-companies.com.
Job Title: Service Administrator
Reports To: Operations Manager
Job Type: Full-Time / On-site
Pay Range: $27.00 to $33.00 per hour
This information reflects the proposed base salary range for this position based on available data. Minimums
and maximums may vary based on location. Individual pay is determined by additional factors including job
related skills, experience, applicable education or training and other relevant factors.
Position Overview:
This position is responsible for providing support services for the Operations Team and Shop personnel.
Essential Duties and Responsibilities:
- Process work orders in ABC Oracle database. Process includes opening/closing work orders, identifying errors and providing support to correct
- Assist in production control and flow, including quality control
- Provide support for customer reporting including producing daily, weekly, monthly, and periodic data reporting
- Answer phones and provide customer service to clients and walk-ins
- Assist in customer billing
- Provide assistance to the Office Manager in varied tasks including timekeeping, purchasing and maintaining office cleanliness and order
- Miscellaneous office/clerical tasks
- Embraces and promotes ABC's customer service philosophy
Qualifications:
- 2-4 years in an administrative role, preferably in an automotive or production environment
- High School Diploma or equivalent
- Excellent verbal and written communication skills
- Excellent computer skills and proficiency in Microsoft Word, Excel, Outlook, and web-based programs
- Database experience, preferably Oracle, is highly desired but not required
- Experience in using office equipment, scanner, copier, fax, etc.
- Customer service background
Skills:
- Strong customer service skills and abilities
- Ability to work in both a team environment and independently
- Ability to be flexible and easily adapt to change and shifts in priorities
- Be able to multi-task
- Strong communication skills and the ability to communicate effectively with all levels within the company, its customers, and vendors
- Ability to interpret policies and procedures and follow directions
- Able to meet deadlines and manage time effectively
- Ability to speak, read and comprehend the English language
Physical Demands:
- Ability to frequently move items weighing at least 10 pounds
- Must be able to remain in a stationary position for long periods of time
- Infrequently positions self and move about in the office area
- Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, printer, etc.
This job description is subject to change at any time.
ABC Companies is an equal opportunity employer. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.
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ABC Companies
Oct 24, 2025 