Quality Manager

At American Packaging Corporation (APC), you'll find the packaging career you've been looking for. With competitive salaries, excellent benefits, 401(k) plans and tuition reimbursement programs, we nurture our employees while advancing and promoting diversity and inclusion. As the leading flexible packaging converter in North America for over a century, APC's longstanding success is fueled from the inside out. We're constantly seeking to improve our internal operations and were named a "Best of the Best" in the Best workplaces in the America's awards for 12 years in a row. It's how and why we engage the best and brightest talent to continue propelling our shared success into the future.

LOCATION: Chili, NY

SUMMARY: It is the function of the Quality Manager role to ensure the food safety and the center's quality performance is managed to set metrics to satisfy APC budgeted standards and to protect our customer's product and brand image in their flexible packaging. This role will assure that high quality products and services satisfy both internal/external requirements, including meeting/exceeding customer expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Manage, train and develop the QA Department employees and direct all quality and administrative functions.
• Report the Center's quality performance to top management and present this performance in varying forms of communication to the operations personnel.
• Manage the QA lab equipment by assigning and managing its maintenance along with procuring new instruments as needed or when the business warrants.
• Serve as a backup ISO Management Rep and SQF Practitioner behind the quality systems engineer or manager.
• Provide support and guidance for the QA Lab and production area to include training in food safety and quality. (GMP, HACCP, allergens, statistical analysis and other topics)
• Manage external customer relationships and complaints with regards to the Center's quality performance and service.
• Reviewing in-process quality failures and determining the disposition of non-conforming material. The QA Manager must be able to effectively communicate action plans on non-conforming product to department managers and individual contributors.
• Assign tasks and manage the complaint system and assure that customer claims are processed effectively and timely.
• Prepare capability analysis of physical properties of products and materials, and report data to Technical.
• Participate in product and process validation projects, including IQ/OQ of new processes.
• Other duties as assigned.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelor's degree in Industrial/Mechanical Engineering, Quality or Management from four-year college or university or equivalent education/training. 5 Years related experience in quality control in a manufacturing environment. 5 years demonstrated management or supervision experience in the quality area. ISO 9001 and SQF experience. Working knowledge of quality management tools (SPC, PFMEA, RCA)

FOOD SAFETY TRAINING REQUIREMENTS

Food Safety Training, consisting of the GMP/PPE/Food Safety Policy, HACCP Plan and SQF System is provided to all personnel at the time of hiring. Refresher training is completed annually, based on the anniversary month of the employee's date of hire. Completion of this training is a condition of employment.

LANGUAGE SKILLS

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

MATHEMATICAL SKILLS

Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis. Ability to use Minitab or JMP is preferred.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS

ASQ certification is a plus.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to talk or hear. The employee is occasionally required to walk.

WORK ENVIRONMENT

The noise level in the work environment is usually moderate.

American Packaging Corporation is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. American Packaging Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. EOE/AA Disability/Veteran.

If you are interested in applying for an employment opportunity and need special assistance or an accommodation to apply for a posted position, please contact our Human Resources department at:

talentacquisition@americanpackaging.com.