Manager, Luxury Selling and VIC Activations

JOB OVERVIEW

The Manager, Luxury Selling & VIC Activations drives the planning and execution of luxury client activations, ensuring exceptional experiences and seamless execution. This role oversees the Bloomingdale's VIC Activations Planning Calendar, collaborates with cross-functional teams across Customer Strategy/Experience, Stores, Integrated Marketing, Merchants and Vendor Partners, and provides on-site support to elevate client engagement. The Manager optimizes luxury selling through access to assortments and supporting luxury selling expertise. The ideal candidate has a passion for luxury retail, strong relationship-building skills, and experience managing multiple projects in a fast-paced environment.

The Manager of Luxury Selling & VIC Activations will report to the Director of Top Client Development and is part of the larger Customer Experience & Strategy team within the Customer & Revenue Growth organization. The CRG pyramid is responsible for developing the holistic experience strategy across the Bloomingdale's customer journey through innovative solutions that elevate the overall Bloomingdale's shopping experience and strengthen customer relationships.

ESSENTIAL FUNCTIONS:

Manages VIC Activations Planning Calendar, Playbook and Reporting to ensure clarity of strategy, execution and results

• Leads cross-functional team on seasonal planning process and ongoing touchpoints in support of VIC Activations
• Partners with stakeholders across Customer Experience/Strategy, Stores, Integrated Marketing, Merchants and Vendors to plan and execute activations that meet/exceed client expectations
• Provides on-site support of activations in the field, engaging sellers, hosting clients, and ensuring an elevated experience through seamless execution
• Collaborates with Customer Strategy and Data Analytics to optimize reporting, owning ultimate reporting development, content and cadence
• Supports creation of internally and externally facing materials that support the advancement of the VIC Activations model

Manages programs to optimize access to network luxury assortments

• Manages internal concierge network to unlock quick and consistent access to luxury assortments
• Partners with Product & Styling Expertise function to develop content and programming that supports the development of luxury selling expertise
• Works with Selling Strategy to maximize Little Brown Book selling tool within the luxury category

QUALIFICATIONS AND COMPETENCIES:

We encourage candidates with either a bachelor's degree or equivalent work experience in a related field to apply

• X+ years of relevant work experience in luxury retail, client development, omnichannel experience with a passion for customers and developing luxury experiences
• Outstanding relationship orientation with the ability to build meaningful relationships with Clients, Sellers, Vendor Partners and Key Business Stakeholders
• Excellent communication (written, verbal, storytelling) skills; high level of creativity, independence, interpersonal skills, and ability to project confidence
• Ability to juggle multiple projects - can identify primary and secondary objectives, prioritize tasks, and communicate timeline to team members
• Maintains confidentiality and security of sensitive company information
• Ability to travel, spend time in stores with store colleagues and clients and work a flexible schedule based on department and Company needs
• Excellent computer skills, including Microsoft Office Suite (Excel, Word, PowerPoint)