New

Trainer

Manhattan Strategy Group
United States, New York, New York
Oct 24, 2025
Description Manhattan Strategy Group (MSG), a leading management consulting firm, is seeking a dynamic and experienced Trainer for an upcoming opportunity with the Department of Education. This position will be required to work in New York City. This role offers an exciting opportunity to lead in-person and/or virtual training sessions within their assigned borough, ensuring that users are well-equipped to use new IT systems. This role involves delivering engaging training sessions, customizing content for different user groups, assessing learner progress, and providing post-training support and troubleshooting. MSG specializes in delivering innovative solutions in program management, training and technical assistance, research and evaluation, marketing and communications, and IT and digital services to a range of federal clients, including extensive experience with the Department of Education, Department of Labor, and Health and Human Services. Join MSG and be part of a collaborative, growth-oriented firm that values excellence and impact. Each Trainer will be responsible for leading in-person and/or virtual training sessions within their assigned borough. Key Responsibilities Training Delivery Conduct multiple sessions per day/week (as needed) based on training requirements, both virtually and in-person, depending on the needs of the borough. Facilitate interactive, engaging sessions using hands-on exercises, demonstrations, and use cases that align with the DOE's objectives. Provide individualized assistance to participants during training sessions to address specific challenges or questions. Customization of Training Customize training materials to fit the needs of different user groups (e.g., teachers, administrators, staff) based on their role and technical proficiency. Provide examples relevant to each group, ensuring content is practical and applicable to daily tasks. User Engagement and Assessment Implement pre- and post-training knowledge checks and surveys to measure baseline knowledge and improvements after the session. Engage participants through interactive discussions, Q&A sessions, and role-playing exercises that make learning dynamic and relatable. Track participant feedback during and after the session and report this to the Lead Coordinator for analysis and action. Reporting and Documentation Document all training activities, including attendance, participant feedback, and any identified issues that require follow-up. Provide weekly reports to the Lead Coordinator detailing the number of sessions conducted, participation metrics, and any challenges faced. Ongoing Support Offer support for post-training questions, via virtual office hours or email, to address any user challenges after the session. Help troubleshoot issues participants encounter while using the applications, escalating complex issues to the Lead Coordinator or DOE's IT support team as needed. Basic Qualifications BS or equivalent and 6+ years of applicable experience. 3+ years' experience supporting US federal agency projects (preferable with Department of Education) 3+ years of experience delivering in-person and virtual training sessions, with a focus on engaging and interactive content. Experience customizing training materials to suit various user groups with different levels of technical proficiency. Proven experience providing post-training support and troubleshooting user challenges. Experience tracking and reporting training metrics, including attendance, engagement, and feedback. Strong communication skills, with the ability to explain complex concepts in a clear and relatable manner. Proficiency in using training tools and virtual platforms for effective delivery. Ability to engage participants and foster a dynamic learning environment through interactive exercises. Detail-oriented with excellent organizational skills to document training activities and report on progress. Ability to work independently and as part of a team, ensuring alignment with project goals and objectives. Proficiency with Microsoft Office (Word, Visio, Excel, Project, SmartSheet, Google Suite). Legal Authorization to work in the U.S. DOE requires fingerprinting. Work Schedule Work is expected to be performed Monday through Friday. On occasion, resources may be asked to perform some tasks during non-regular business hours, weekends, or holidays based upon project priorities. Work may be performed onsite or virtually dependent upon project requirements. Resources are expected to work 35 hours per week, 7 hours per day. SUPPORT HOURS - When feasible, work will be performed during administrative business hours (7:00 AM to 5:00 PM). Unless explicitly requested by the DOE, resources will not perform services over the weekend or during public holidays. Manhattan Strategy Group (MSG) is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law. Our hiring decisions are based solely on merit and qualifications, ensuring a fair and competitive selection process.