Delivery Operations Manager

Orbis is seeking a Delivery Operations Manager to lead delivery operation in support of an international program. This role is remote with regular international travel to the Middle East, totaling between 35-50% of the year, with additional domestic travel as required.

MANAGE

Ensure the consistent, high-quality delivery of a technology-enabled media intelligence platform supporting the client. Manage delivery resources, coordinate with engineering teams and subcontractors, and maintain operational tempo throughout the program lifecycle.

Key Responsibilities

• Serve as the technical and delivery lead for the program, ensuring platform reliability and data integrity across Firebase and GCP environments.
• Perform light front-end coding within Firebase-hosted applications (React/HTML/CSS/TypeScript preferred) to support interface updates, bug fixes, and improvements in instrumentation.
• Manage program execution from planning through release-defining milestones, sequencing deliverables, and ensuring schedule discipline.
• Coordinate with engineering partners (e.g., Syntasa) and API vendors (Newswhip, Meltwater, LexisNexis) to ensure consistent performance and integration quality.
• Lead triage and resolution of technical issues, supporting uptime and user confidence.
• Oversee the Delivery Operations budget and ensure cost alignment with CSA allocations.

GROW

Drive innovation and continuous improvement across the dashboard ecosystem-enhancing the dashboard's decision value, performance, and user trust through technical and operational advancement.

Key Responsibilities

• Lead enhancement cycles including Sentiment Calibration 2.0, Narrative Clustering & Visualization, and other innovation sprints.
• Partner with the Program Executive and Capabilities leadership to identify, scope, and operationalize new features and integrations.
• Use Firebase analytics, GCP logs, and front-end telemetry to identify optimization opportunities and drive iterative improvement.
• Support the transition planning for future phase, including documentation, benchmarking, and readiness assessments for potential in-house operation.

CONNECT

Operate as the central link between client, engineering, and leadership-ensuring communication, coordination, and clarity across stakeholders and geographies.

Key Responsibilities

• Partner with the Program Executive and Country Executive to align daily execution with client priorities and strategic goals.
• Lead or participate in client briefings (virtual and in-person), clearly communicating progress, system reliability, and roadmap milestones.
• Serve as translator between technical and non-technical stakeholders-ensuring requirements are expressed as measurable outcomes.
• Maintain visibility of delivery health through dashboards, status reports, and accountability reviews.

EVOLVE

Model operational excellence and foster a high-performance delivery culture. Champion structured improvement, documentation, and rhythm across all delivery functions.

Key Responsibilities

• Document workflows, dependencies, and system changes to ensure repeatability and continuity.
• Mentor engineering and delivery team members, promoting craftsmanship and proactive problem-solving.
• Support workforce and vendor planning in alignment with innovation cycles and program growth.
• Contribute to Orbis's culture of clarity, accountability, and disciplined delivery-ensuring operations remain both measurable and meaningful.

Experience

• 7+ years in program delivery, technical operations, or platform engineering roles within data or government environments.
• Demonstrated experience managing delivery in Firebase and Google Cloud Platform (GCP).
• Ability to perform light front-end coding and troubleshooting in HTML, CSS, JavaScript/TypeScript, or React.
• Experience coordinating across matrixed teams and multi-vendor environments.
• Proven ability to maintain performance and composure in complex, high-stakes delivery contexts.

Required Skills

• Technical fluency with Firebase, GCP, APIs, and front-end frameworks.
• Strong communication and client engagement skills, including presentation to executive audiences.
• Excellent organizational and delivery management capability.
• U.S. citizenship required; ability to obtain or maintain security clearance preferred.

Desired Skills/Abilities

• Experience in dashboard or visualization projects involving data aggregation and analytics.
• Understanding of UX/UI best practices for data visualization and executive dashboards.
• Experience managing agile sprints, or similar project tools.
• Strong analytical mindset with attention to operational precision.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Frequent video conferences and collaborative virtual meetings.
• Ability to travel internationally is up to 50% of the year and domestically as required.

Orbis Operations is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.