ServiceNow Developer, Senior

Location: Rockville, MD

Work Type: Hybrid Work (Minimum 2 days Onsite - Could extend to a higher amount depending on Client Needs)

Required Clearance: Ability to Obtain Public Trust

Job Title: ServiceNow Developer, Senior

Job Summary: LCG is seeking a Senior ServiceNow Developer responsible for designing, configuring, and implementing custom solutions within the ServiceNow platform, specifically focused on IT Service Management (ITSM) and IT Operations Management (ITOM) modules such as Incident, Change, Request, Knowledge Management, CMDB, Discovery, Service Mapping, Event Management, Asset Management, and Mobile Agent functionalities. This role involves creating and managing custom forms, tables, scripts, and automated workflows, while also collaborating closely with cross-functional teams and system administrators to integrate, upgrade, and maintain seamless interoperability across NIH ServiceNow instance. The developer actively supports ongoing platform operations, manages lifecycle upgrades, and monitors system health to ensure optimal performance, security, and usability. Additionally, they serve as a liaison between stakeholders and vendors, advocating user needs, gathering requirements, providing comprehensive training, documentation, and clear communication around upcoming system enhancements and changes.

This position will report directly to the ServiceNow Technical Lead and will work closely with other SMEs within the Client site and LCG. The position requires two days onsite and three days telework, with the potential to increase onsite presence based on client requirements.

Key Responsibilities

ServiceNow Development and Configuration

• Design, configure, and develop custom ServiceNow applications and workflows.
• Develop and support solutions within IT Service Management (ITSM) and IT Operations Management (ITOM) modules, including:
  
  
  
  • Incident, Change, Request, and Knowledge Management
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    Configuration Management Database (CMDB)
    
    
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    Service Catalog and Request Fulfillment
    
    
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    Discovery and Service Mapping
    
    
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    Event Management
    
    
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    Asset Management (Preferred- strong real-world implementation experience)
    
    
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    Walk-Up Experience and Mobile Agent
    
    
  
  
  
  

• Develop solutions using ServiceNow App Engine Studio (Preferred- real-world implementation experience).
• Create and manage custom forms, tables, UI policies, client/server scripts, and automated flows.
• Develop and customize Service Portal components; experience with JavaScript, jQuery, and optionally React or Angular frameworks for custom widgets is a plus.

Integration and Collaboration

• Collaborate with CIT developers and system administrators to coordinate cross-instance integrations and upgrades between Client ServiceNow platforms.
• Advocate for stakeholder needs during vendor engagements to influence product changes and improvements.
• Design and implement integrations with external systems using REST APIs (SOAP experience acceptable but REST is preferred).

Operations , Maintenance & Support