New

Senior Technical Solutions Analyst

Church Pension Group Services Corporation
life insurance, 401(k)
United States, New York, New York
19 East 34th Street (Show on map)
Oct 24, 2025
Description Department: Information Technology Job Type: Regular Full Time Education Level: BA/BS or combination of education and experience Required Years Experience: 8 Church Pension Group (CPG) is a financial services organization that serves the Episcopal Church, located in Midtown Manhattan. CPG was founded in 1917 to provide pension benefits to eligible clergy of the Episcopal Church. Since then, its mission has expanded to include life and disability insurance, health benefits, property & casualty insurance, and publishing. The Senior Technical Solutions Analyst is responsible for the proper alignment between business processes and applications while striving for continuous improvement and enhancements of technology. They are responsible for analyzing, designing, and proposing IT solutions that enhance operational efficiency, while ensuring alignment with business goals and objectives. As an ITS liaison, this role is expected to maintain a global, enterprise-wide viewpoint while supporting the mission and vision of the organization and acting in the best interest of both the ITS department and their assigned project/initiative. In addition, the role should contribute broad experience and a high level of expertise in business acumen, technical proficiency, and application lifecycle development techniques. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Acts as primary liaison between ITS and business on assigned projects and/or enhancements to ensure functional and technical requirements are captured and delivered as part of the technical solution, includes collaborating with business stakeholders to define functional requirements and with technical staff to develop solution alternatives. Leads analysis, facilitates/elicits requirements, performs current state, gap and future state technical analysis and participates in design activities; maintains an understanding of a broad range of technical flows, configuration, and set-up, and related systems; provides strategic advice for technical solutions. Acts as overall owner functional and technical requirements for the assigned application/project/initiative. Document and refine requirements into user stories, to describe the business needs. Partner with cross functional teams to define and translate business requirements into enterprise technical solutions including creation of SFTP transfer processes. Able to thoroughly create and understand complex functional user flows and mockups. Assists with all application implementations including software selection, planning, data conversion, application configuration, process workflow analysis, enhancements, quality assurance, requirements documentation, user acceptance testing, training, and ongoing production support. Consults with management and personnel to identify impact and project needs to successfully meet all defined BU / CU business goals and objectives identified during budget planning and throughout the year Supports the Project Management process; understands and applies the system development methodology; contributes to project deliverables including vision documents, status reports, and project, risk; communicates status, business impacts and system changes to team members, business partners, sponsors, management, and other interested parties; coordinates change management, issues, tracking and resolution. Manages and/or participates in testing activities for project assignments; provides guidance for testing strategies, scope, and scenarios; reviews and provides advice for testing- reviews test cases, prepares and reviews test plans; identifies testing risks and contributes to the overall management of project and risk plans; works with business partners to support user acceptance testing. Effectively communicate (verbally and written) with project stakeholders, senior management, external vendors, across ITS departments and project team members. Facilitate and contribute to Scrum events: daily standups, backlog refinement meetings, Sprint demo and Sprint planning Provides an ongoing coaching and mentoring to Technical Systems Analysts and new hires. Assists with audits and disaster recovery testing, as necessary. Actively identify and participate in training, education, and development activities to improve own knowledge and performance to sustain and enhance professional development Follow all enterprise data security and privacy guidelines. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A creative contributor who is a proven "self-starter", problem solver and critical thinker who can work independently with little supervision. Must be motivated, able to work in a team environment and embody a "whatever it takes to get the job done" attitude. Ability to make quick decisions and to adapt to change. Ability to quickly get up to speed on new applications and business processes. Resourceful with ability to proactively find answers to questions both business and technical. Includes ability to identify gaps, remove ambiguity and strategize on solutions. Strong business and technical communication, listening, analytical, organizational, and interpersonal skills. Strong knowledge of and ability to develop relationships with our many functional areas (i.e. finance, actuarial, legal, systems, etc.) and external contacts. Proven leadership, strong negotiation, influencing skills, interdependent partnering skills. Strong understanding of the Scrum and Waterfall methodologies and hybrid model Ability to work creatively and analytically in a problem-solving environment Ability to multi-task, prioritize tasks and quickly adjust in a rapidly changing environment Ability to learn and take on new tasks without much supervision Resolves conflicts and creates alignment around the solution. Ability to become a trusted advisor to the business. Ability to see the big picture as well as focus in on the details. Superior problem solving and analytical skills Strong knowledge of the industry and internal business operations. Strong knowledge of and experience with the full system development life cycle. Core Applications/Tools: Must have a thorough understanding of MS Office Products, ServiceNow, JIRA, Confluence, Monday.com, Domo EDUCATION and/or EXPERIENCE Minimum eight years' experience in business/technical analysis or process re-engineering with experience leading analysis on complex business/technical initiatives. Experience in Waterfall and Agile methodology required ITIL and Scrum certification strongly preferred PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT Currently, hybrid work environment, which requires working in CPG's office Tuesdays through Thursdays and flexibility to work remotely on Mondays and Fridays. Church Pension Group employees must maintain a professional, compassionate, and trustworthy work environment always. Reasonable accommodations may be made to enable someone with a disability to perform the essential functions of the job within this environment. Salary Range: $110,000 - $140,000 Join us and Create A Better Future For Yourself! Flexible Benefits available to eligible employees: Medical (including Vision) Dental Supplemental Dental Core Benefits automatically provided to eligible employees: Employer funded defined benefit pension plan (five year vesting) Employee Life Insurance Spouse and Dependent Life Insurance Accidental Death and Dismemberment (AD&D) Insurance Short-Term Disability (STD) coverage Long-Term Disability (LTD) coverage (elected as either pre-tax or after-tax) Business Travel Accident Insurance Worker's Compensation Employee Assistance Program Retiree health insurance (eligible after 10 years) Retiree life insurance Elective Benefits available to eligible employees: 401(k) with matching contributions (immediate vesting) Flexible Spending Accounts (FSAs) Commuter Benefits New York's 529 College Savings Program (NY State residents) Educational Assistance Program available to eligible employees Maternity/Paternity Leave available to eligible employees Time Off available to eligible employees: Vacation, Sick, Personal and Holidays You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. In compliancewith federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Please understand that, as a general policy, CPG does not sponsor visas. EOE: Minorities/Female/Disability/Vet/Sexual Orientation If you are a CPG employee, please use your CPG email address when creating your profile to apply.