Regional Customer Success Leader - Mid-West

FinThrive
United States
Oct 23, 2025
About the Role Impact you will make The Regional Customer Success Leader plays a pivotal role in driving FinThrive's mission to transform healthcare revenue management through technology and partnership. This leader ensures that our customers realize measurable financial and operational outcomes while maintaining strong executive relationships across their portfolio. By coaching and empowering a high-performing team of Customer Success Directors, this role directly influences revenue retention, client growth, and customer satisfaction. Acting as a strategic connector between our clients and internal teams, the Regional Leader helps shape FinThrive's reputation as a trusted partner and accelerates our success in an evolving healthcare landscape. Regional Customer Success Leader What You Will Do Report to the VP, Growth and lead a regional team of Customer Success Directors Coach, mentor, and develop Customer Success Directors to build a high-performance culture focused on proactive client engagement, strategic account planning, and measurable outcomes. Ensure execution of account strategies that drive revenue retention, client growth, NPS improvement, and achievement of customer success KPIs. Use data-driven insights to identify at-risk accounts, develop intervention plans, and align customer outcomes with FinThrive's strategic objectives. Partner cross-functionally with Sales, Product, Marketing, Implementation, Customer Support, IT, and Finance to ensure seamless customer experience and alignment on account strategy. Lead regular Executive Business Reviews (EBRs) and support escalation management to ensure client satisfaction and value realization. Drive adoption of FinThrive's full suite of revenue cycle technology solutions across your customer portfolio. Represent the voice of the customer internally and influence product roadmaps through structured feedback loops. Collaborate with leadership on forecasting, renewal planning, and upsell strategies to meet financial targets. Travel up to 50% to meet with customers, attend industry events, and strengthen executive relationships. What You Will Bring 10+ years of experience in healthcare technology, revenue cycle management, or SaaS-based customer success. 5+ years of leadership experience managing and developing regional or national customer success teams. Proven success in revenue retention, growth, and client satisfaction within complex healthcare organizations. Strong executive presence and communication skills, with the ability to influence at all levels of the client organization. Experience in account strategy, KPI management, and operational execution. Demonstrated ability to collaborate across functions and drive cross-departmental alignment. Excellent analytical, problem-solving, and organizational skills with a data-first mindset. Proficiency with Salesforce, Gainsight, Gong and other CRM or customer success tools. Bachelor's degree required; MBA or advanced degree preferred. Travel required: up to 50%. What We Would Like to See Prior experience with revenue cycle SAAS technology and service solutions Strong understanding of healthcare reimbursement, payer-provider workflows, and regulatory requirements. Demonstrated success driving NPS participation, EBR cadence, and customer engagement metrics. Commitment to FinThrive's core values - Customer Centric, Agile, Reliable, Engaged (CARE). About FinThrive FinThrive is advancing the healthcare economy. For the most recent information on FinThrive's vision for healthcare revenue management visit finthrive.com/why-finthrive. Award-winning Culture of Customer-centricity and Reliability At FinThrive we're proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at https://finthrive.com/careers#culture. Our Perks and Benefits FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits. FinThrive's Core Values and Expectations Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive's core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities Support FinThrive's Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive's business practices; this includes becoming familiar with FinThrive's Code of Ethics, attending training as required, notifying management or FinThrive's Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations Physical Demands The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Statement of EEO FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're committed to providing reasonable accommodation for qualified applicants with disabilities in our job application and recruitment process. FinThrive Privacy Notice for California Resident Job Candidates Know Your Rights Pay Transparency Notice FinThrive is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations. 2024 FinThrive. All rights reserved. The FinThrive name, products, associated trademarks and logos are owned by FinThrive or related entities. RV092724TJO finthrive.com \| FinThrive Careers \| FinThrive Benefits & Perks \| Physical Demands