Principal Product Manager
 Microsoft | |
 United States, Washington, Redmond | |
 Oct 23, 2025 | |
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OverviewThe Business & Industry Copilots (BIC) group is a rapidly growing organization responsible for the Microsoft Dynamics 365 suite of products, Copilot Studio, Power Apps, Power Automate, Dataverse, and more. Microsoft is considered one of the leaders in Software as a Service in the world of business applications, and this organization is at the heart of how business applications are designed and delivered. We are the Customer Experiences Team within BIC, accountable for the end-to-end AI transformation of Microsoft Sales & Customer Success experiences. The goal of Customer Zero Engineering is to build the next generation of our applications running on Dynamics 365, AI, Copilot, and several other Microsoft cloud services to drive AI transformation across Sales & Customer Success organizations within Microsoft. We innovate quickly and collaborate closely with our partners and customers in an agile, high-energy environment. Leveraging the scalability and value from Copilot Studio, Azure, and Power Platforms, we ensure our solutions are robust and efficient. Our organization's implementation acts as a reference architecture for large companies and helps drive product capabilities. As a Principal Product Manager on the team, you will strategize, envision, and build the next wave of AI solutions. Your work will directly impact multi-billion-dollar businesses-fueling revenue growth, enhancing competitive advantage, and optimizing margins. You'll work across our engineering teams and partner closely with business leaders and some of the most innovative companies in the world to deliver engaging and transformative AI solutions for Microsoft Sales and millions of end-users while also driving our platform growth strategy. This role is an excellent opportunity for an AI-focused product manager with demonstrable experience in shipping AI-first products and services to customers and partners. In this role, you will also help push the latest AI frontiers, including autonomous agentic workflows, deep research and reasoning, and multi-agent frameworks. We maintain a focus on delivering high-quality user experiences, from conversational UX to emerging interaction models across the Microsoft and Copilot ecosystem. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesCollaborate with product designers, architects, executives, and customers from leading AI companies and solution providers.Communicate the potential of AI agents to transform business processes across diverse industries and innovative problem spaces.Lead scenario envisioning and UX/technical product design to build and deliver Copilot platform solutions; provide guidance on go-to-market strategies, adoption, and evolving product and portfolio direction.Serve as a trusted product expert for Copilot platform capabilities; enable customers and partners through training, advisory support, and solution design aligned with AI platform strategy.Develop and drive engagement programs to accelerate ecosystem growth based on designed scenarios.Capture, synthesize, and advocate key product insights and developer ecosystem signals from the market to influence the future of Microsoft AI platforms, applications, and developer tools.Research, contextualize, prototype, and promote emerging technology trends to drive long-term product innovation.Embody our culture and values | |