New 
Director - Demand Planning
 Microsoft | |
 United States, Washington, Redmond | |
 Oct 23, 2025 | |
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OverviewIn alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. Microsoft Cloud Operations and Innovation (CO+I) is the engine that powers our cloud services. Our infrastructure is comprised of a large global portfolio of more than one hundred datacenters and one million servers. Our foundation is built upon and managed by a team of subject matter experts, who work tirelessly to support digital services for more than one billion customers and twenty million businesses in over ninety countries worldwide. Within CO+I, the Core Datacenter Services (CDS) team is responsible for improving overall availability and efficiency for Microsoft's cloud business. We have multiple teams focused on both Microsoft and Lessor datacenter performance and all aspects of datacenter utilization effectiveness that includes power, water and labor. We are seeking a Director - Demand Planning to support the Operational Supply Chain across datacenters globally. This role will own developing the strategy that will scale with the business and enable a demand forecast for parts, vendor capacity, and inputs into DC ops capacity planning. This role will lead the business requirements to determine internal or external tools needed to build a capacity planning model that can scale to support thousands of SKUs, globally for critical environment spares and Microsoft AI delivery for DC operations. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesResponsibilities:Oversees and directs the plan or forecast across the company for demand planning; evangelizes the demand plan with other leaders. Drives clarity and understanding of what is required to achieve plan and assesses plans to mitigate potential risks and issues.Drives data analysis and leads team in identifying trends, patterns, correlations, and insights to develop new forecasting models and improving existing models. Oversees development of short and long term (e.g., weekly, monthly, quarterly) demand forecasts and develops and publishes key forecast accuracy metrics; analyzes data to identify potential sources of forecasting error. Availability: Ensures demand planning processes are implemented to scale and supports preventing part shortage related defects to capacity. Ensuring inventory is at the right place at the right time for the right cost - finding the balance between business and customers' needs to ensure seamless customer experiences. Developes the strategy for enabling demand forecast to be shared with vendors and to be used to influence and support labor capacity and vendor capacity management, supporting on time delivery of equipment for CE spares while maintaining balance inventory to maintain low costs. Managers deliver success through empowerment and accountability by modeling, coaching, and caring. Model: Live our culture. Embody our values. Practice our leadership principles. Coach: Define team objectives and outcomes. Enable success across boundaries. Help the team adapt and learn. Care: Attract and retain great people. Know each individual's capabilities and aspirations. Invest in the growth of others.Defines and drives process changes and improvements. Oversees standardization and maturity processes. Leads complex change management processes. Influences teams to gain adoption of process changes. Collaborates cross-functionally to improve tools and processes. Overseas and accounts for inventory and forecast processes to support product life cycle management to enable a flexible demand planning process that can adjust to introduction of new products, managing end of life products, and understanding cutoff processes supporting NPI. Builds strong working relationships across multiple disciplines (Sourcing, Finance, Data Center Operations, Suppliers and others), cultivating strategic relationships and influence across the organization. | |