Technical Program Manager

Microsoft
United States, Washington, Redmond
Oct 23, 2025
OverviewWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Strategy and Operations (S&O) Org, DSVI teams are dedicated to driving strategic vision and operational excellence across CE&S. We aim to enhance our company's edge by leveraging market insights, fostering innovation, and ensuring seamless execution of strategic initiatives. Within S&O, the Product Lifecycle and insights team is focused primarily on Day-0 readiness.As a member of the Product Lifecycle NPI team, the focus of this role is Day-Zero readiness for MSFT Partners, Customer Service & Support (CSS) and Customer Success Unit (CSU). We are seeking a highly skilled and motivated Technical Program Manager (TPM) whose primary focus will be on Partner Commerce, Commercial & Federal GTM to join our dynamic team. The ideal candidate will have a strong background in artificial intelligence, project management, and cross-functional collaboration. As a Partner TPM, you will be responsible for driving the implementation and launch of Partner releases from use cases to general availability (GA) relevant to CSS, CSU, and Partner ensuring releases are delivered on time, within scope, and with high quality. Additionally, employing AI, Copilot, Agents to improve process, employ automation to help increase productivity, quality, and readiness.This role is flexible in that you can work up to 50% from home.Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. ResponsibilitiesProgram Leadership & DeliveryLead and manage Partner launches from inception to completion, ensuring on-time delivery and alignment with project goals.Drive support readiness by coordinating readiness content with stakeholders before launch, ensuring partners have training materials to support and sell offerings before Day 0.Cross-Functional CollaborationWork closely with data scientists, engineers, product managers, planners, and other stakeholders to define impact, requirements, scope, and deliverables.Lead cross-group vTeam coordination, track deliverables, and build strong peer-to-peer relationships across functions.Communication & VisibilityCreate and execute communication plans to ensure NPI/Release visibility and regularly communicate release status to vTeam and stakeholders.Maintain clear and effective communication with all stakeholders, providing regular updates on status, milestones, and issues.Risk Management & Resource AllocationIdentify potential project risks and develop mitigation strategies to ensure success.Allocate resources effectively, ensuring teams have the necessary tools and support to achieve objectives.Technical Guidance & Problem SolvingProvide technical guidance and support leveraging expertise in Partner and project management to solve complex release challenges.Use technical expertise and AI to identify efficiencies and drive solutions.Quality Assurance & Best PracticesImplement best practices for testing and validation to ensure accuracy and reliability of Partner models and solutions.Continuous Improvement & InnovationStay current with latest advancements in Partner domain and apply knowledge to improve processes and outcomes.