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Office Services Coordinator

New Balance Athletics, Inc.
medical insurance, life insurance, vision insurance, parental leave, short term disability, tuition reimbursement, 401(k)
United States, Massachusetts, Lawrence
Oct 22, 2025

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION:

Under the general supervision of the Office Services Manager, the Office Services Coordinator will ensure the daily operations of the mail center and provide general office services to all departments within the facility on a timely basis.

MAJOR ACCOUNTABILITIES:

  • Processes all incoming and outgoing mail and packages from UPS, DHL, FedEx and the U.S. Postal Service.

  • Drive the mail shuttle to other NB Facilities and the Post Office.

  • Deliver daily all inter-office mail and packages within the Lawrence facility.

  • Assist internal customers with tracking any problematic shipments.

  • Process and print monthly DHL and UPS outbound reports.

  • Use scanning devices to properly receive and record where shipments are delivered to.

  • Process international shipments with our DHL system, including creating commercial invoices for Customs.

  • Assist in the upkeep of company vehicles, ensuring that all vehicles are clean and in proper working condition. Takes vehicles for service and inspections as needed.

  • Deliver copy paper and stationary supplies to all departments.

REQUIREMENTS FOR SUCCESS:

  • High school diploma required; some college helpful. Minimum of two to three years of work experience preferably in a mailroom setting.

  • Valid driver's license required with a good driving record.

  • Ability to lift packages up to fifty pounds.

  • Proficient in word and excel



Regular Associate Benefits

Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks - opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs - that encourage our associates to grow personally as they develop professionally. You'll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword - it's part of our culture.

Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.

Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.

Flexible Work Schedule

For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our North American hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while maintaining flexibility for associates. New Balance Associates currently work in office three days per week (Tuesday, Wednesday, and Thursday). Our offices are fully open, and amenities are available across our North American office locations. To continue our focus on hybrid work we have introduced "Work from Anywhere" (WFA) for four weeks per calendar year. This model will help us enhance our culture while continuing to maintain elements of flexibility.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran, or any other protected status.

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