Business Banking Development Officer

*** This role is reserved exclusively for current employees of Workers Federal Credit Union (WCU). External candidates will not be considered at this time.

Job Title: Business Banking Development Officer

Department: Commercial Lending

Department Location: Littleton, MA

Reports to: VP, Business Banking Manager

Career Stream: Individual Contributor

Classification: Hybrid

Pay Grade: 12

FLSA Status: Exempt

Pay Grade Range: $81,812,64 - $102,265.90

Actual compensation offered may vary from the posted pay grade range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.

FUNCTION:

• The Business Banking Development Officer is responsible for expanding Workers Credit Union's small business lending and deposit growth strategic outreach and community engagement.
• This role supports Commercial Banking Officers and contributes to the growth of commercial loans and deposits.

Note on Title Designation: This position is titled Business Banking Development Officer. However, an Assistant Vice President (AVP) or Vice President (VP) designation may be considered for candidates who meet specific criteria, including:

• Current AVP or VP title within Workers Federal Credit Union and a desire to retain that designation.
• Demonstrated leadership experience in business banking or commercial lending.
• Proven track record of exceeding performance goals in business development, lending, and deposit growth.
• Active involvement in strategic initiatives or cross-functional projects that contribute to organizational growth.
• Completion of internal credit training programs and/or advanced commercial credit analysis experience.

The AVP and VP designations reflect a higher level of responsibility and strategic contribution and will be evaluated during the hiring or internal transition process.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

Business Development & Networking:

• Identify and pursue new opportunities to grow small business loans and deposits.
• Conduct proactive outreach to local businesses presenting tailored financial solutions.
• Establish and maintain strategic partnerships to enhance community visibility and engagement.
• Represent the credit union at public events including Chamber of Commerce networking events, open houses, trade shows, and industry functions.
• Cultivate relationships with local real estate professionals, brokers, and affiliated organizations.
• Monitor market trends and competitor activity to identify growth opportunities.

Member Engagement & Product Education

• Grow, and retain member deposit accounts.
• Structure small business loans in accordance with credit policies and member needs.
• Educate members on the full suite of credit union products and services, collaborating with other business lines to drive interest and non-interest income
• Conduct regular business reviews to ensure member satisfaction and identify opportunities for deeper engagement.

Sales & Goal Achievement:

• Drive contact growth for the Commercial Banking Team to meet or exceed performance goals.
• Develop and execute outreach strategies to meet or exceed performance goals.
• Track and report progress toward sales targets related to deposits, lending, and investment products.
• Ensure Business Lending activities generate loan volume, fee income, and deposit accounts in alignment with established targets.

Continuous Learning & Compliance

• Pursue ongoing education to enhance sales effectiveness and industry knowledge including participation of the internal introduction to commercial lending program.
• Stay current on all commercial products and regulatory requirements.
• Maintain up-to-date knowledge of application, underwriting, and disclosure procedures for Workers' commercial programs.
• Ensure compliance with all applicable regulations and collaborate with the Compliance Team on marketing materials.
• Maintain a thorough knowledge of all credit union commercial banking products, services, and programs.

Other Duties:

• Adhere to all WCU policies, procedures, and guidelines.
• Participates in department and organizational projects as required.
• Performs additional tasks or responsibilities as required.
• Maintains confidentiality of all member and credit union information.

Education:

• High school diploma or equivalent required.
• Bachelor's degree in business administration or a related field preferred or equivalent relevant experience

Experience:

• Minimum of 3 years of experience in business development and community engagement.
• Commercial credit training or Business Banking credit analysis experience preferred. Participation in Workers Credit Union's internal credit training program is required.

Knowledge/Skills/Abilities/Competencies:

• Business Acumen: Strong understanding of financial products, lending practices, and market dynamics.
• Relationship Building: Ability to build trust and rapport with members, prospects, team members and community stakeholders.
• Sales & Negotiation Skills: Skilled in presenting solutions, handing objections, and closing transactions aligned with client needs.
• Strategic Thinking: Anticipates market trends and competitor activity to develop proactive outreach strategies and drive business growth. Ability to anticipate market trends and develop proactive outreach strategies.
• Regulatory & Compliance Awareness: Knowledge of lending regulations and commitment to compliance in all activities.

Work Environment:

• Work settings range from professional office environments to public events and community gatherings.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• The role requires the ability to sit, stand, and walk for extended periods, especially during community and networking events.
• Ability to lift and carry promotional materials and event displays (up to 25 pounds)
• The position requires frequent use of a computer, telephone, and other office equipment, necessitating manual dexterity and visual acuity.
• Ability to travel to various locations as needed.

About Workers Credit Union: Since 1914, Workers Credit Union has existed to Improve the Daily Lives of our Members. We deliver on our core purpose by partnering with our members to help them make their best financial choices and improve their financial wellness. We call this The Workers Way and this is at the center of everything we do. Through our specialized financial counseling, we are pioneering a new member experience through high-touch service and convenient technology. We have grown to over 2.6 Billion in assets and serve over 120,000 members. We are one of the top performing credit unions in Massachusetts with big plans for the future!

Benefits:

• Comprehensive medical, dental and vision plans
• Basic life and AD&D insurance, short-term disability and long-term disability
• 15+ days of paid time off (PTO) per year
• Up to 16 hours of volunteer time off (VTO) per year
• 11+ paid holidays
• 401(k) that includes a Safe Harbor Match of up to 4%.
• Tuition Reimbursement Program
• Mental health resources including an Employee Assistance Program (EAP)
• Individualized learning and development programs

EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.