Telecommunications/Dispatch Center Manager

Allied Health Solutions
United States, West Virginia, Morgantown
1 Medical Center Drive (Show on map)
Oct 22, 2025
Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you'll find other important information about this position. The Telecommunications Center Manager is responsible for all aspects of leading, managing, coordinating and supervising all operations of the Mon EMS Telecommunications Center (known as RTAC). The incumbent will build an innovative, efficient, and effective telecommunication team and system to handle all aspects of patient transportation, movement, and customer service. The incumbent will develop a positive working environment and strategic interagency relationships with EMS agencies, Healthcare Systems, and Facilities. The incumbent shall meet and exceed organizational standards, maintain system readiness, achieve operational safety, preserve assets and profitability, create a positive public image and work to achieve the Mission, Vision, and Values of Monongalia EMS. Minimum Requirements a. High school diploma or GED b. Valid driver's license c. NIMS IS100, IS200, IS700, IS800 (or ability to obtain within 3 months) d. Previous Communications Center, Dispatch, or Operational experience e. 1-2 years of supervisory experience Preferred Qualifications a. Bachelor's Degree b. EMD or equivalent certification c. NEMSMA Credentialed EMS Officer (SPO, MPO, FACPE) or Certified Communication Center Manager (CCM) or equivalent d. Five (5) plus years of progressively increasing experience as a dispatcher at a similar or higher volume communication center. e. Previous Supervisor experience f. Previous case management experience g. Previous EMS billing experience ESSENTIAL FUNCTIONS 1. Dispatch center manager 2. Oversees transport services 3. Manages healthcare facility relationships 4. Cultivates non-emergency transport mutual aid partnerships 5. Provides non-emergency transport dispatch software training to healthcare facilities 6. Acts as liaison to owner health system care managements departments 7. Works with MECCA (Monongalia Emergency Centralized Communications Agency) to ensure continuity between emergency and non-emergency services providers 8. Demonstrates technical expertise by serving as a resource and dispatch and transport subject matter expert for the Supervising EMS Officer (Captain), and staff 9. Demonstrates clinical expertise by serving as a resource and role model for transport needs and education 10. Reviews and recommends strategic processes, analytics, and initiatives to better serve clients and meet operational goals 11. Participates in meeting the goals and objectives of the agency and hospital departments by by contributing to the attainment of processes and systems to increase throughput and services 12. Create and maintain accurate reports and records regarding transportation data 13. Demonstrates extensive knowledge of regional geography, traffic patterns, transport routes, and time efforts 14. Other duties as assigned PHYSICAL REQUIREMENTS Physical Ability Tasks require the regular and at times, sustained performance of moderately physically demanding work typically involving some combination of climbing and balancing, stooping, kneeling, crouching, and crawling, and that involve the lifting, carrying, pushing, and/or pulling of heavy objects and materials. Sensory Ability Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, odor, depth, texture, and visual cues or signals. Some tasks require the ability to communicate orally. SKILLS AND ABILITIES 1. Ability to effectively communicate verbally and in writing 2. Ability to mine, curate, and analyze data 3. Ability to utilize computing systems that are required for essential job functions 4. Reliable and self-motivated 5. Ability to understand and solve complex problems 6. Strong leadership qualities 7. People management skills 8. Exceptional organizational skills with a high attention to detail 9. Flexibility and ability to work on multiple projects Additional Job Description: Telecommunications - Dispatch Center Manager Scheduled Weekly Hours: 40 Shift: Exempt/Non-Exempt: United States of America (Exempt) Company: AHS LLC AHS LLC Cost Center: 4851 AHS LLC EMS Monongalia Address: 801 J D Anderson Drive Morgantown West Virginia Equal Opportunity Employer West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.