New 
Senior Cloud Network Engineer
 Microsoft | |
 United States, Texas, Irving | |
| 7000 State Highway 161 (Show on map) | |
 Oct 22, 2025 | |
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OverviewThe Azure Networking Team is growing and we're looking for a creative and outcome focused engineer with computer networking experience to help operate the world's best private backbone network. We're passionate about automating every facet of the network to converge on a self-growing, self-healing network. We want engineers who are equally passionate and can look at the problems with a Customer's perspective to create the world's most reliable cloud. We're looking for a Senior Cloud Network Engineer to join a team focusing on our global backbone network, who work closely in partnership with teams across Azure Networking, where you'll be a critical part of operating this network. Guiding technicians to safely replace failed hardware components on our routers, to helping customers troubleshoot performance issues across our network and the Internet, you will have the opportunity to develop advanced troubleshooting skills. This is a high visibility position in an area of large and expanding investment for Microsoft Azure and offers a terrific opportunity for technical and career growth.Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesPrimarily, you troubleshoot and repair complex live site issues by applying expertise in physical network components. You will be on-call, working shifts during the US day-time to mitigate customer impacting issues as fast as possible.You lead customer-facing and critical troubleshooting efforts under time sensitive situations.You triage and answer front-line queries from external customers, such as connected Internet Service Providers (ISPs), end-user network-related inquiries, and internal customer queries.You action hardware operational work, such as Return Merchandise Authorizations (RMAs), maintenances, asks for logs and troubleshooting data from equipment vendors.You triage and action operational events, such as Border Gateway Protocol (BGP) peering flaps, BGP max-prefix events, and network element failures.When not on call, you drive improvements to our alarming and auto-mitigation systems. You influence telemetry analytics designs to better identify patterns that reveal errors. You develop new automation to improve mitigation time, and reduce the number of tickets that need to be handled by humans.You contribute to the development of the knowledge base for data center or network site technicians on how to repair and replace existing network hardware. | |