About the Team
You will be part of a collaborative global team based in San Francisco. Our job blends creativity, analytics, and marketing. Our job is to ensure every global customer experiences the best of Williams Sonoma and our brands through thoughtful, localized product strategies. We work across departments to support pricing, SKU setup, and product storytelling.
About the Role
The eCommerce Merchandising Manager owns the online brand experience for our global markets while developing and implementing digital strategies to achieve financial growth goals. Covering aspects of site merchandising, operations and marketing, this role is crucial to the growth of our emerging markets outside the United States. We are looking for a dynamic leader to join our fast-paced and growing global organization.
Responsibilities
* Develop goals and execute eCommerce merchandising strategies to achieve sales, conversion and gross margin
* Own the seasonal launch, promotional and marketing calendars for multiple brands within a global market
* Develop, launch and execute seasonal product and content plans, site navigation and taxonomy, faceting and ranking strategy of global sites
* Own seasonal kick-off meetings with cross-functional partners to offer key product strategies and ideate on site execution for best customer experience
* Own and implement the email marketing strategy, coordinate EDM creative development, coding, and deployment
* Partner with IT and product teams to ensure optimal site performance, implement enhancements based on domestic test wins and develop new initiatives for the global market
* Analyze site metrics to connect web behavioral profiles to customer, sales, and merchandising data. Present weekly to senior leadership, develop quarterly strategy decks and present hindsights.
* Manage, coach and train direct reports while partnering closely with offshore teams to ensure seasonal deliverables
* Perform and maintain competitive website analysis, keep abreast of market trends consumer trends, customer service issues, and eCommerce technology and dynamics
* Other projects as assigned
Criteria
* 5-7 years of eCommerce retail merchandising experience
* Able to make timely decisions, anticipate problems and provide creative solutions
* Well organized, detail oriented
* Proven analytical, business planning skills
* Proven ability to interface with business as well as technical teams
* Able to deal ambiguity and a changing environment
* Able to manage teams across borders and offices with timezone considerations
* Experience with email marketing or social a plus
* BA/BS required
* Must be skilled in Microsoft Excel and Outlook, and have strong communication and presentation skills
* Demonstrated knowledge with web-based tools and content management systems
Our Culture & Values
We believe that taking care of our people is vital to our success and we strive to offer equitable and transparent practices for all. We prioritize connection, growth, and wellbeing.
People First
Putting People First means investing in overall well-being and opportunities to grow and advance within the organization. Depending on the position and location, here are a few highlights of what benefits may be available:
Benefits
A generous discount on all WSI brands
A 401(k) plan and other investment opportunities
Paid vacations, holidays, and time off to volunteer
Health benefits, dental and vision insurance, including same-sex domestic partner benefits
Tax-free commuter benefits
A wellness program that supports your physical, financial and emotional health
Continued Learning
In-person and online learning opportunities through WSI University
Cross-brand and cross-function career opportunities
Resources for self-development
Advisor (Mentor) program
Career development workshops, learning programs, and speaker series
WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration).
This role is not eligible for relocation assistance.
Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.
The expected starting pay range for this position is $105,000-$115,000 Applicable pay ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. In addition to competitive pay, compensation may include a variety of other components like benefits, paid time off, merit, and bonus opportunities.
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Pottery Barn
vision insurance, paid time off, 401(k), relocation assistance
Oct 22, 2025