Operations Analyst

Overview

Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing afull range of physical security services to government and commercial customers on four continents.Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals.

Inter-Con employs over 35,000 security personnelworld-wide,trained and managed by a team of professionals withunsurpassed military, law enforcement, and security experience. Inter-Con remains 100% family owned and managed and operates as theindustry leader in the field of customized, high-requirement securitysolutions.

Inter-Con isEverywhereSecurityMatters.

Job Summary

As an SOC (Security Operations Center) Operations Analyst; reporting to the SOC Manager, you will be responsible for supporting Inter-Con's distinguished Officers in the field by playing a critical role in assessing threats and monitoring our security operations in real-time. You will join a dynamic and growing team that is responsible for responding to security incidents, gathering intelligence, and developing reports for upper management. If you are interested in security or incident/emergency responsiveness and consider yourself to be a critical thinker with good communication skills, then this job is for you!

Primary Responsibilities

• Supports the Operations Managers in ensuring execution of security procedures, responses at all posts.
• Ensures effective response to emergency and non-emergency situations, timely completion of reports and other requirements as directed by the SOC Manager.
• Employ the use of various systems software, security and communications equipment.
• Notifies and communicates with the Operations Managers and other senior personnel as required to ensure a common operating picture of the area of operations.
• Monitor security applications and triage alerts, escalating where appropriate.
• Investigate and resolve incidents to contain and remove security threats as safely and quickly as possible.
• Create and continue to develop cases using threat intelligence information and lessons learned as a result of any incidents and alerts.
• Understand operational KPIs and ability to utilize data to assist SOC Manager to drive operations.

Qualifications

• Preferred candidate has either an honorable military discharge, an AA degree, or 1 year of experience in a center/security dispatch environment. Understanding of security operations & FEMA ICS/Watch officer training a plus.
• Strong interpersonal, organizational and time management skills.
• Demonstrated interest in Security and law enforcement work preferred.
• Comfortable in an ever changing, fast paced, sometimes stressful environment.
• Technologically savvy - experienced with MS Office Suite.
• Must possess strong written and verbal communication skills.
• Customer Service orientation a plus.
• Comfortable in a corporate environment and effectively communicate with Senior Management.
• Must be flexible and possess the ability to meet deadlines in a high tempo environment.
• A dependable Team player with maturity, that participates in problem solving with enthusiasm and a positive attitude.
• Can independently develop reports, spreadsheets, diagrams, charts, graphs, and other products that may be needed (i.e., Word, Excel, Access, SharePoint, etc.)