Intake Screener - Oconomowoc

Accomplish the following pre-admission steps:

• Evaluate incoming inquiries to determine and explain the next step to accessing care at Rogers.
• Complete screenings with potential patients and/or their representatives.
• Demonstrate understanding and explanation of admitting processes.
• Understand clinical criteria necessary for admission to Rogers' programs.
• Describe levels of care within Rogers to potential patients and/or their representatives.
• Gather demographic and insurance information of potential patients and/or responsible representatives.
• Understand how to utilize and explain Rogers' contracted payor listing.
• Obtain and review insurance information via portal for applicable insurance types.
• Review clinical information collected on the screening with clinicians for immediate safety concerns, inpatient recommendation, or as needed to support the review process.
• Demonstrate understanding an explanation of policies and procedures related to bed assignment and capacity/capability limitations.
• Attend and participate in department training, education, and process improvement.

Complete all documentation steps for each inquiry and screening.

• Ensure all inquiries are entered in the designated system and all necessary information is captured.
• Ensure referral source information is obtained and entered for each inquiry.
• Ensure all clinical information is entered accurately into the screening.

Adhere to department standards as it relates to performance measures.

• Ensure quality of call meets department standards.
• Ensure productivity meets department standards.

Connect potential patients and/or their representative with outside resources when indicated.

Collaborate with internal departments and external facilities/referents as it relates access to care.

Participate in the On-Call, weekend, and holiday schedule, as assigned.

Complete other duties as assigned by Patient Access leadership.

Understand and apply policies and procedures in accordance with external regulatory agencies:

• Including, but not limited to: Joint Commission, Health Information Portability and Accountability Act (HIPAA), Emergency Medical Treatment & Labor Act (EMTALA), 42 Code of Federal Regulations (CFR) and other regulatory agency compliance regulations.
• Attend and participate in development opportunities to increase involvement and awareness of regulations.

Promote department goals and Mission of Rogers Behavioral Health:

• Comply with Rogers culture agreements and all Hospital's policies and procedures.

Additional Job Description:

• Flexibility with work assignments and schedule changes to meet the business demand, staffing and reporting structure.

• Must be able to read and communicate through written, verbal, and auditory skills and abilities.

• Be physically/mentally able to perform job duties as verified by a physical examination by a licensed physician, per post-employment physical.

• Must be able to sit at workstation for extended periods of time.

• Must be able to use various types of technology and systems (including but not limited to: computer/laptop, monitor(s), phone systems, headsets, typing) for extended periods of time.

• Must be able to maintain focus in call-center atmosphere.

With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:

• Health, dental, and vision insurance coverage for you and your family
• 401(k) retirement plan
• Employee share program
• Life/disability insurance
• Flex spending accounts
• Tuition reimbursement
• Health and wellness program
• Employee assistance program (EAP)

Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)