Front Desk Assistant (Orthopedic Surgery)

University of California - Los Angeles Health
United States, California, Los Angeles
Oct 16, 2025
Description Our UCLA Health Ronald Reagan Hospital is seeking to hire a full-time Front Desk Assistant to join the Department of Orthopedic Surgery. Primary duties include: Answering and directing central phone lines Front desk duties (greeting, check-in, discharge, preparation of patient charts, etc.) Patient scheduling, interviewing, encounter registration Verifying insurance benefits and record benefit for finance review Monitoring collection, quality control, and processing of charge documents Updating referrals and new authorization dates and extended treatments Other administrative duties as assigned Please note, all employees are required to float or travel to all UCLA Orthopedic Clinics as assigned. Salary range: $26.42/hr - $37.49/hr Qualifications Minimum 1 year work experience in a customer service environment Working knowledge of Medi-Cal, HMOs, PPOs, third party payors, authorization and eligibility requirements and regulations Ability to perform the functions patient encounters, registration, and appointment scheduling using a computerized system Knowledge of medical terminology Working knowledge of Orthopedic Surgery terminology (highly preferred) Working knowledge of CPT and ICD-9 codes (preferred) Knowledge of patient related policies and procedures Knowledge of Microsoft Word, Windows, Outlook, and other PC Applications Knowledge of Medical Enterprise supported services, Care Connect (EPIC) systems (preferred) Skill in performing basic arithmetic operations Sufficient typing skills Strong communication skills Ability to work part of a team, establishing and maintaining cooperative working relationships with all staff members, management, and the public Proficiency in speaking Spanish (highly preferred)