Chicago - Senior Manager of Matter Operations Applications

ABOUT US

For Business Professionals, Winston & Strawn presents an exciting opportunity to be a part of a leading global law firm. With our commitment to excellence, diversity, a collaborative work environment, and an emphasis on professional growth, Winston offers a platform for individuals seeking to advance their careers in a dynamic and rewarding environment. Winston is known for its collaborative and collegial culture. We believe teamwork is an essential component in providing high-quality legal services and we value the talents and skills of our entire business professional team.

POSITION SUMMARY

The Senior Manager of Matter Operations Applications is responsible for the maintenance and continual improvement of the firm's matter operations applications, meeting the evolving needs of the conflicts, information governance and other matter support functions of the firm with best-in-class business applications and platforms. The Senior Manager is responsible for the performance of their specialized applications team, contracted staff, and vendors, ensuring excellence in service and project delivery.

DUTIES AND RESPONSIBILITIES

• As directed by the Director of Enterprise Applications, ensure the firm's conflicts, information governance and other matter support applications are supporting, automating and improving the business processes of these departments and their customers.
• Lead a team of staff, consultants and vendors in their support of the application lifecycle, ensuring resources and work assignments are meeting firm needs for both routine activities and project work.
• Provide team members with professional goals, coaching, feedback, opportunities for training and development and performance appraisals.
• Validate solution designs and configurations presented by staff, consultants and vendors to ensure they are best-in-class and compliant with all technology performance and security requirements.
• Ensure all application administration, maintenance, change management, support processes and knowledge sharing are aligned with firm policies and protocols and are prioritized in accordance with business needs and impact.
• Contribute ideas for improvements to these processes and fully participate in change and transformation efforts, in particular the advancement of cross-functional collaboration and cohesion.

BASIC QUALIFICATIONS

• Bachelor's degree in computer science or relevant field required.
• 10 + years of experience in the technology industry or in a technology function focused on enterprise application management required.
• 5+ years of experience in supporting matter applications for conflicts, information governance and other related functions in the legal industry required.
• 3+ years of management experience required.
• Experience with iManage or other document management systems required.
• Experience with Intapp suite of legal compliance products required.
• This role is hybrid and must live within a commutable distance to the designated firm office with the ability to come into the office 3-4 days per week.

ADDITIONAL QUALIFICATIONS

• Experience with legal docket systems preferred.
• Experience with case and matter management systems preferred.

COMPETENCIES

• Excellent interpersonal skills and ability to work effectively with a diverse group of internal and external clients, attorneys, and staff.
• Confident, goal-oriented approach to decision-making.
• Reliability and adaptability in the time-sensitive and client-service culture of a law firm.
• Ability to learn new skills and embrace change as firm needs change.
• Ability to maintain composure and demonstrate good judgment.
• Strong organizational skills and attention to detail and work quality.
• Excellent oral and written communication skills.
• Ability to manage confidential information and sensitive situations with tact and discretion.