25-603.B - System Administrator

Essential Job Responsibilities:

50% - Delivery & Execution:

• Assists in daily operations of design, configuration, implementation, support, troubleshooting, maintenance, performance monitoring and the development of specialized procedures relating to the use of the corporate cloud computing environment
• Ensures the functional, cost effective, and timely support of enterprise systems on a 24/7 basis
• Works closely with technical staff on best practice development and implementation.
• Participates in team resource planning in delivery of support & project activities
• Participates in configuration, debugging, and support for infrastructure
• Supports field and corporate rollouts of technology, leveraging Hilcorp IT project management best practices
• Assists the stand-up of necessary system software, hardware, and equipment (physical or virtual) to meet changing infrastructure needs
• Assist in the creation and optimization of complex technology solutions
• Provides regular status to leadership regarding progress of Systems Administration efforts
• Enables faster and smarter business processes and implement analytics for meaningful insights
• Maintains reliability, performance, recoverability, and security of the corporate on-premises & cloud systems environments

30% - Support & Enablement:

• Contributes technical input and participates in team discussions regarding technical solutions
• Identifies and escalates roadblocks and obstacles to ensure project continuity
• Responds to requests from product teams and stakeholders, escalating complex issues appropriately
• Creates and maintains technical documentation following established templates and standards
• Uses monitoring tools to identify system issues and intervention is needed
• Assists with Virtualization & Containerization Tasks
• Administers and monitors Hybrid Infrastructure

• Participates in scripting of repetitive tasks
• Assists in the deployment & support of business applications

10% - Strategy & Planning:

• Researches and recommends emerging technologies and infrastructure solutions that align with business objectives and technical roadmaps
• Contributes to the creation of annual goals for self and server team to meet IT and business goals and strategies
• Analyzes system performance metrics and creates improvement plans to optimize infrastructure efficiency and reduce operational costs
• Collaborates on IT budget planning by providing technical input on hardware/software requirements, lifecycle management, and cost-benefit analysis for proposed initiatives
• Contributes to security strategy development by assessing infrastructure vulnerabilities, researching compliance requirements, and recommending security enhancements
• Supports digital transformation initiatives by evaluating cloud migration opportunities, automation potential, and infrastructure modernization projects that enhance business agility

10% - People:

• Fosters collaboration with team members to drive value, and identify and resolve impediments
• Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs
• Guides more junior team members in strategy, alignment, analysis, and execution tasks
• Participates in and contributes to learning activities around systems administration core practices
• Work closely with technical staff on best practice development and implementation.

Additional:

• Assists the IT Enterprise Systems Manager in development of standard operating procedures.
• Adheres to the company's values of integrity, ownership, urgency, alignment and innovation.
• Adheres to established work schedule, attendance standards, and punctuality for self & team

Other Job Responsibilities:

• Travel: Requires travel to Hilcorp Energy hub and field sites up to 10% of the time.
• Analyzes Helpdesk statistics to recommend long-term actions to decrease incidents or reduce resolution time (i.e. recommending training, changing manufacturers to increase meantime between failures, etc.)
• Establishes and maintains regular and ongoing written and in-person communications with the organization's stakeholders, department heads, and end-users regarding pertinent support activities.
• Maintains employee confidence and protects operations by keeping information confidential.
• Maintains technical knowledge by attending educational workshops and reviewing professional publications, establishing personal networks, and participating in professional associations.
• Communicate effectively (written/verbal) with technical and non-technical audiences, possesses strong interpersonal skills, is self-motivated, and is innovative in a fast-paced environment.
• Other duties as assigned by management.

Qualifications:

• Six (6) years' minimum experience in systems administration
• Three (3) years minimum experience leading/supervising multiple enterprise level IT Infrastructure projects
• Experience in creating, analyzing, and repairing large-scale distributed systems
• Demonstrated proficiency in systems infrastructure and architecture, including:
  • Identity & access management: SSO, identity management systems
  • Server management: web, application, and database servers
  • Enterprise-scale experience with Windows, Linux, storage systems, Microsoft 365, and AWS
  • Integration & automation: API gateways, ETL tools, scripting/programming (PowerShell)
  • Collaboration platforms and enterprise software solutions
• Strong problem solving and communication skills required
• Experience running and maintaining a 24x7 production environment

Education Requirements:

• Required: A bachelor's degree in management information systems (MIS), Computer Science or a related field, preferably supplemented by course work in management OR an equivalent combination of 10+ years of experience, education, and training which provides the desired knowledge, skills and abilities.

Certifications, Licenses, Registrations:

• Preferred: Certifications in some combination of ITIL, CompTIA, Microsoft 365, AWS
• Alternative: Commensurate experience in supporting related technologies.