Associate Vendor Management Analyst

As the leading advocate for the real estate finance industry, MBA is committed to providing our members with unmatched value and unparalleled benefits. In doing so, we recognize that our most valuable resource is our employees. MBA prides itself on sourcing top talent from all fields and is committed to investing in a culture where communication is essential, diverse voices are encouraged, and embrace inclusion for all.

• Competitive salary and benefit packages including Medical, Dental, and Vision.
• Hybrid work schedule that supports work-life balance
• Professional development opportunities

If you are looking for a career-defining opportunity, share similar values, and are ready to make a difference in the real estate finance industry, look no further. Apply today!

SUMMARY:

The Associate Vendor Management Analyst supports MBA's business applications and technology operations by coordinating with third-party vendors, monitoring vendor performance, and maintaining accurate documentation of vendor relationships and compliance requirements.

Reporting to the Associate Product Development Manager, the incumbent ensures that vendor deliverables, service levels, and compliance requirements are met, while assisting with ticket management, release schedules, and system integrations. This role provides a critical bridge between MBA staff, IT leadership, and external service providers to promote efficient and reliable system operations.

PRIMARY RESPONSIBILITIES

• Manage MBA's ticketing system by triaging, assigning, and tracking tickets for timely resolution
• Monitor vendor performance and compliance with service level agreements (SLAs); escalate issues as needed
• Support the Associate Product Development Manager in coordinating vendor activities, including system upgrades and integrations
• Maintain vendor documentation, including contracts, contacts, compliance documents (certifications, certificates of insurance, etc.), and performance records
• Assist in preparing and updating release schedules and related documentation
• Collaborate with vendors and MBA staff during testing and validation of system changes or enhancements
• Provide reporting and analysis on vendor performance, costs, and issue resolution
• Support vendor onboarding and due-diligence processes (including information gathering during security assessments)
• Ensure vendor practices align with MBA's security and compliance standards.
• Perform other duties as assigned

SPECIFICATIONS

• 1-3 years of experience in vendor management, business analysis, procurement, or operations
• Familiarity with enterprise systems or Association Management Systems (AMS) preferred
• Strong organizational and documentation skills
• Ability to analyze data and prepare performance reports (Power Bi or Excel is a plus)
• Excellent written and verbal communication skills, with the ability to interact with vendors and internal stakeholders
• Detail-oriented, customer service-oriented, and able to manage multiple priorities
• Bachelor's degree or equivalent experience

The current recruitment range for this role is $65,000 - $75,000.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or based on disability.

MBA is an E-Verify employer. Please note that MBA will not sponsor employment.