Room Service Server AM PT

HEI Hotels & Resorts
life insurance, vision insurance, 401(k)
United States, Texas, Dallas
Oct 13, 2025
About Us Reopening in Spring 2026, The Stoneleigh is reemerging as Dallas' most iconic destination-a place where timeless elegance meets modern sophistication. Located in the heart of Uptown Dallas, this legendary landmark is being reimagined and premiering March 2026. The Stoneleigh's multi-million-dollar transformation features distinct culinary concepts led by James Beard Award-winning Chef Michael White and a renewed energy that pays homage to the hotel's storied past as the cultural heartbeat of Dallas. Blending heritage, artistry, and innovation, The Stoneleigh will offer guests and locals alike an elevated, immersive experience-from bold, cinematic guest rooms to vibrant dining, live music, and community events. As "The Grand Dame of Uptown," The Stoneleigh invites you to be part of its next great chapter in Dallas hospitality. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Work with Room Service Team in the serving of guests to ensure positive guest experience.Sunday- Thursday- 5:30am-1pm. Essential Duties and Responsibilities Set up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards. Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines. Set up and deliver all VIP amenities. Complete all shift side work as outlined in the hotel's operating policies and procedures. Respond to customer needs, issues, comments, and problems to ensure a quality experience and enhance future sales. Report all communication to immediate shift supervisor. Perform all cash handling responsibilities in accordance with company policies and procedures. Comply with attendance rules and be available to work on a regular basis. Completing tray runs at least two time on shift Perform any other job-related duties as assigned. Qualifications and Skills Hotel experience preferred. Ability to communicate well with guests. Ability to grasp, bend, lift and/or carry, or otherwise, move or push goods on a cart weighing a maximum of 100 lbs., at a continuous schedule with or without reasonable accommodation. Ability to transport large trays weighing up to 30lbs. with or without reasonable accommodation. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dentalprograms through Anthem Blue Cross Blue Shield as well asVision insurance programsthrough EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.