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Clinical/Practice Assistant II

Massachusetts General Hospital
United States, Massachusetts, Boston
32 Fruit Street (Show on map)
Oct 27, 2025
Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department. Does this position require Patient Care? No Essential Functions -Perform routine administrative and clerical duties relating to a clinical service or physician practice office. -Make patient appointments and maintain appointment records. -Greet and assist patients. -Answer telephones, assist callers with routine inquiries, and schedule appointments. -File materials in patient folders, and print appointment schedules. -Process patient billing forms and scan documents to patient medical record/LMR. -Call for patient medical records and laboratory test results. -Open and distribute unit mail or faxes. -Type forms, records, schedules, memos, etc., as directed. -May be required to accept co-payments. -Handles, screens and/or takes messages related to prior authorizations, -provider questions, prescription refills, and test results. -Acts as "Super User" for scheduling, registration and billing systems. -Provides assistance and training to others in these areas. -May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level. Hiring Requirements Job Details Job Profile Job Profile JP100283 - Clinic/Practice Assistant II Job Families for Job Profiles Job Families for Job Profiles 264 - Administrative, Practice Setting Worker Sub-Type Worker Sub-Type Regular Worker Type Worker Type Employee Time Type Time Type Full time Employee Contract Type Employee Contract Type (empty) Compensation Grade Compensation Grade 3 Remote Type Remote Type Onsite Primary Location Primary Location 32 Fruit Street Boston (Yawkey Center) Primary Job Posting Location Primary Job Posting Location 32 Fruit Street Boston (Yawkey Center) Additional Locations Additional Locations (empty) Additional Job Posting Locations Additional Job Posting Locations (empty) Scheduled Weekly Hours Scheduled Weekly Hours 40 Work Shift Work Shift Day (United States of America) Recruiting Start Date Recruiting Start Date 10/16/2025 Target Hire Date Target Hire Date 11/10/2025 Target End Date Target End Date (empty) Additional Information Union Membership from Job Profile Union Membership from Job Profile (empty) Allowed Unions from Job Profile Allowed Unions from Job Profile (empty) Collective Agreement Details Collective Agreement Collective Agreement (empty) HS diploma/GED Physical Requirements Standing Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Additional_Job_Description The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.