Customer and Scheduling Support Specialist

Passionate people create exceptional things.At Atlas Copco, we believe in challenging the status quo, always looking for a better way.Our leading-edge technology in self-pierce riveting and industrial dispensing enables us to innovate for the future. We believe that people make it happen, and with us, you are empowered to act.Your ideas can make a real difference and contribute to the quality of life for people everywhere.

Learn more about who we are and what we do here:

A Workplace for Everyone | Atlas Copco North America - YouTube

Atlas Copco IAS | SPR Joint Development - YouTube

The Customer Scheudling and Support Specialist is responsible for processing customer orders via Covisint, EDI, and web portals, managing inquiries, lead times, and logistics coordination. Prepares and issues production schedules, ensures timely shipments, and supports accurate inventory posting in the ERP system. Collaborates across departments to meet customer requirements and reports to theCustomer Service Manager.

ESSENTIAL DUTIES:

• Processing orders via Covisint, EDI, and customer-specific portals

• Responding to customer inquiries, lead times, and delivery updates

• Coordinating with internal teams to ensure timely shipments and accurate routing

• Managing production schedules and posting inventory to ERP systems

• Monitoring EDI data and transmitting ASN's

• Supporting logistics: quoting, scheduling carriers, and verifying billing

• Resolving credit issues, invoice discrepancies, and customer returns

• Communicating with QA, purchasing, and operations on material and delivery concerns

• Generating jobs, updating schedules, and ensuring adherence across departments

• Tracking production metrics and driving improvements

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

• Bachelor's degree preferred (Business/Supply Chain) or 4+ years in production planning
• Proficient in ERP/MRP systems and Microsoft Office, especially Excel
• Skilled in EDI scheduling, customer portals (Covisint), and order processing
• Knowledgeable in domestic/international shipping and export compliance
• Experience with Automotive OEMs and customer-facing roles
• Strong verbal and written communication skills
• Positive, punctual, proactive team player

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Option 1: On-Site
This role requires you to work on-site at our office in New Hudson, United States (US). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Uniting curious minds
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.