Program Support Assistant (Part-Time), School of Professional & Continuing Education

Working Title: Program Support Assistant (Part-Time), School of Professional & Continuing Education

State Role Title: Education Support Specialist I

Position Type: Part-time - Wage / Part-time Salaried

Position Status: Part-Time

FLSA Status: Non-Exempt: Eligible for Overtime

College/Division: School of Professional & Continuing Education

Department: 100092 - Non-Credit Events

Pay Rate: Hourly

Specify Range or Amount: $16.00

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 10/10/2025

About JMU:

At James Madison University (JMU), we're more than just a publicly funded institution - we're a vibrant, welcoming community located on a stunning campus where innovation, collaboration, and personal growth thrive. Our mission is to prepare students for a bright future, and we believe that starts with supporting the people who make it all possible: our employees.

JMU offers several perks to all employees including:
* A Tuition Waiver Program that allows employees to have tuition waived for undergraduate and graduate level courses taken at JMU.
* Free Access to the University Recreation Center (UREC): Employees can enjoy facility access and program registration privileges at UREC and University Park. This includes the climbing wall, equipment centers, and group exercise studios.
* A variety of voluntary benefits such as Pet Insurance, Identity Theft and Legal Protection Plans, and several other supplemental benefits.
* Holiday Breaks: The university is granted 12 holidays a year.
* Talent Development Trainings: The Talent Development department offers a wide variety of personal and professional trainings, eligible for all employees to join.

At JMU, we believe in Being the Change - and that starts with creating an environment where you can grow, contribute meaningfully, and feel supported every step of the way.

Discover what makes JMU a great place to work: bit.ly/JMUEmployment

General Information:

JMU's School of Professional & Continuing Education (SPCE) fosters learning across lifespans through transformative education and enrichment. SPCE offers a range of programs, including youth camps, adult degree completion, professional and workforce development, and lifelong learning, as well as partners with academic units across JMU to support a number of online or off-campus degree and certificate programs. This part-time role supports both the Lifelong Learning Institute (LLI) and Youth Programs within SPCE. The ideal candidate will assist with a variety of programmatic, logistical, and administrative tasks to ensure the success of events, courses, and activities across both programs.

Duties and Responsibilities:

LLI serves older adults, ages 55+, with courses, trips, lectures, and social events that encourage seniors to continue learning, expanding their horizons, and building relationships. Youth Programs offers a variety of camps, events, and activities for K-12 students, to help them explore interests, connect with others, and share experiences on a college campus. This part-time role supports both areas; LLI primarily operates during the fall and spring, and the majority of Youth Programs events happen over the summer, but there will be overlap throughout the year as needed.

Duties for the Lifelong Learning Institute:
Classroom Liaison:
Serve as Classroom Liaison, including sending reminder emails and providing in-class support to LLI instructors and students. This includes making photocopies, providing tech support, and making classroom announcements. Send class evaluations at the end of each class and share results with LLI instructors.

Communication and Marketing Support:
In collaboration with SPCE Marketing Team and LLI Director, keep the LLI website up to date and accurate, send the LLI weekly newsletter, and assist with editing the biannual LLI catalog.

Duties for Youth Programs
Program Logistics:
Assist with program-related logistics, including processing facility reservations, placing catering orders, requesting transportation for off-campus field trips, processing photography requests, creating name tags for participants, printing rosters, gathering supply lists from instructors, purchasing supplies, assisting with finding program instructors/counselors, performing reference checks for program staff, and sending out post-program evaluations to parents/students/staff.

Onsite Program Management:
Assist with onsite program activities, including student/parent check-in and check-out, managing event flow, delivering materials to classrooms, and addressing participant/instructor needs. Some weekend work is required for events that happen on Saturdays or Sundays (approximately 5 weekends per year).

Other duties as assigned by either the Director of Youth Programs or the Director of the Lifelong Learning Institute.

Qualifications:

Required Qualifications:
Strong organizational and multitasking abilities
Experience using marketing and communications tools (such as MarketingCloud, Canva, Cascade)
Excellent communication skills, both verbal and written
Ability to work independently and as part of a team
Customer service experience, especially with a variety of populations including youth, parents, and seniors

Additional Posting Information:

Conditions of Employment:

Employment is contingent upon the successful completion of a criminal background check.

This is a part-time wage position working up to an average of 29 hours per week over the course of a calendar year with no benefits.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.