Executive Housekeeper

Position Overview:
The Executive Housekeeper will lead the housekeeping department to ensure exceptional cleanliness, orderliness, and overall guest satisfaction throughout the property. This leadership role requires a detail-oriented, proactive individual with excellent management skills to oversee daily operations and motivate a diverse team.

Key Responsibilities:

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  Manage and supervise all housekeeping operations including guest rooms, public areas, laundry services, and staff scheduling.

  
  
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  Maintain high standards of cleanliness and hygiene across the hotel in compliance with Hilton brand guidelines and health & safety regulations.

  
  
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  Recruit, train, and develop housekeeping team members to ensure exceptional service delivery.

  
  
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  Conduct regular inspections of rooms and public areas to ensure cleanliness and maintenance standards are met.

  
  
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  Monitor inventory and order housekeeping supplies and equipment within budget constraints.

  
  
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  Collaborate closely with other departments (front desk, maintenance, etc.) to ensure seamless guest experience.

  
  
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  Handle guest requests, concerns, and complaints professionally and promptly to maximize guest satisfaction.

  
  
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  Prepare and manage department budgets, payroll, and reports.

  
  
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  Implement and enforce hotel policies, safety protocols, and environmental sustainability initiatives.

  
  
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  Lead daily briefing and communicate effectively with staff to ensure smooth operations.

  
  

Qualifications:

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  Proven experience as an Executive Housekeeper or similar role in a full-service hotel, preferably within Hilton or other upscale brands.

  
  
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  Strong leadership and team management skills.

  
  
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  Excellent organizational and multitasking abilities.

  
  
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  Knowledge of housekeeping operations, cleaning products, and health & safety standards.

  
  
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  Outstanding communication and interpersonal skills.

  
  
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  Ability to work flexible hours, including weekends and holidays.

  
  
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  Proficiency in hotel management software is a plus.

  
  
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  High school diploma or equivalent; additional certification in hospitality or management is desirable.

  
  

Why Join Us?

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  Competitive salary and benefits package

  
  
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  Opportunity to work in a dynamic, guest-focused environment

  
  
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  Career growth and professional development opportunities within Hilton Hotels & Resorts

  
  
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  Employee discounts and wellness programs