Consultative Services Senior Support Analyst

At MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put people first and demonstrate care and compassion for our community and each other. Because what we do matters - to us as valued professionals and to the millions of people and institutions who rely on us to help them build more secure and prosperous futures.

THE ROLE

The Consultative Services Senior Analyst acts as a resource to liaison between the MFSC functional teams and SS&C business and IT resources. The role requires the ability to analyze, troubleshoot and provide transfer agency associates support/recommendations on the SS&C (DST) TA2000 shareholder record keeping platform and BNY/Conduent print mail platform. The Senior Analyst will collaborate with business partners to define and document business needs/enhancement requirements, execute test plans, and develop timelines for technical initiatives. The role requires coordinating general or proposed enhancements, working with software vendor(s) or internal technical shared resources as warranted. The associate will serve as a key contributor on MFS projects and serve as a project lead as needed. The role requires the ability to analyze/validate data reporting and providing this information to various Teams/departments across MFS. The ability to execute data queries using the SS&C Powerselect application is a plus but not a requirement.

WHAT YOU WILL DO

• Troubleshoot and provide transfer agency associates support on the SS&C TA2000 shareholder recordkeeping system.

• Provide information and statistical reporting across the firm as required. Coordinate and execute scheduled production processes and ad hoc requests.

• Performs data/database management responsibilities.

• Monitors daily production processes to ensure information reporting is delivered on time.

• Troubleshoot and resolve issues, partnering with software vendor or internal technical resources as needed.

• Adheres to the MFSC software development life cycle (SDLC) and MFS's change control procedures.

• Serve as key contributor for medium and larger scale projects. Serve as a key contributor in several aspects of project management such as project documentation, project design and planning, project tracking and monitoring, and project implementation.

• Validates vendor data/reports for completeness and accuracy.

• Coordinates with various vendors to obtain data on behalf of the business or project stakeholders.

• Facilitate meetings to understand and discuss customers' data needs and workflows.

• Assume additional responsibilities as requested.

WHAT WE ARE LOOKING FOR

• Bachelor's degree or equivalent industry experience

• Strong written and interpersonal communications skills.

• 2-5+ years of relevant work experience, industry related experience preferred.

• Proven analytical skills; ability to make independent decisions and develop creative solutions to meet business needs.

• Familiarity with application development life cycles, project management, and product rollout preferred.

• Knowledge of SQL is an added plus.

• Experience with TA2000 shareholder recordkeeping system, and SS&C's Powerselect, a plus but not required.

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At MFS, we are dedicated to building a diverse, inclusive and authentic workplace. If you are excited about this role but your past experience doesn't align perfectly, we encourage you to apply - you might be just the right candidate for this role or others.

• Generous time-off provided: including "Responsible time off" for many roles, paid company holidays when the US Stock Exchange is closed, plus paid volunteer time

• Family Focus: Up to 20 weeks of paid leave for new parents, back-up care program, dependent care flexible spending account, adoption assistance, generous caregiver leave

• Health and Welfare: Competitive medical, vision and dental plans, plus tax-free health savings accounts with company contributions

• Wellness Programs: Robust wellness webinars, employee assistance program with a focus on mental health, subsidized fitness benefit via Wellhub (formerly Gympass), where you can workout at gyms, studios and boutique fitness locations near you, join virtual personal training sessions and access a wide variety of well-being apps

• Life & Disability Benefits: Company-paid basic life insurance and short-term disability

• Financial Benefits: 401(k) savings plan, Defined Contribution plan- 15% of base salary invested into the Plan, competitive total compensation programs

Applicants must be currently authorized to work in the United States on a full-time basis. This position is not eligible for sponsorship.

MFS is a hybrid work environment (remote/onsite) unless otherwise stated in the job posting.

If any applicant is unable to complete an application or respond to a job opening because of a disability, please contact MFS at 617-954-5000 or email talent_acquisition@mfs.com for assistance.

MFS is an Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws. Employees and applicants of MFS will not be subject to harassment on the basis of their status. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. Please see the Know Your Rights: Workplace Discrimination is Illegal document, linked for your reference.