Lending Servicing Specialist I

We're committed to bringing passion and customer focus to the business.

Support Specialist I is responsible for creating and maintaining internal documents/procedures according to established guidelines. The Support Specialist I is responsible, through various reviews, for verifying manually entered data on the core for accuracy to comply with document and regulatory requirements. In addition, the Support Specialist I is responsible for monitoring and tracking incoming emails to a dedicated email box.

Essential Duties and Responsibilities

• Creates and maintains internal documents/procedures.
• Maintains internal email and tracking system for regulatory issues.
• Verifies data entered on the core system for accuracy to comply with departmental procedures and regulations.
• Reviews files for internal or regulatory exceptions.
• Provides support and training to Lending Operations.
• Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
• Performs other duties and responsibilities as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Skills
  • Ability to read and interpret documents such as procedure manuals, general business correspondence and/or journals or government regulations
  • Ability to write simple correspondence
  • Ability to effectively present information in one-on-one and small group situations, to customers, clients and other employees in the organization

• Education and/or Experience
  • HS Diploma/GED or
  • 1 year applicable work experience
  • Previous banking experience preferred
• Computer Skills
  • MS Office programs
• Certificates, Licenses, Registrations

• Other Qualifications (including physical requirements)

Other

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and responsibilities may change at any time with or without notice.

Skills Training:

• Communication
• Customer Service
• Time Management
• Critical Thinking

Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.