Office Administrator - Career & Service Center

Position Summary:

The Office Administrator serves as the first point of contact for employees, participants, and visitors. Key responsibilities for this person include greeting guests in a professional and welcoming way, assisting with the electronic sign-in system, providing building directions, answering and transferring phone calls, receiving
packages, managing incoming and outgoing mail, and additional office and administrative tasks.

Day in the life: In a typical day, the Office Administrator...

• Customer Service & Reception: Coordinate the day-to-day operations at the front desk and reception area
• Administrative & Office Support: Provide administrative support as directed by supervisor.
• Safety & Security: Assist in ensuring a safe environment for employees, visitors, and participants.

Job Pay & Perks:

• Pay range: $19.58 - $26.48
• This is an on-site/office-based role whose essential functions require the individual to work at a physical location which may include a GESMN or partner facility.
• Goodwill-Easter Seals Minnesota (GESMN) prioritizes work-life balance. We offer competitive pay, flexible hours, generous paid time off (PTO) program, competitive medical, dental and vision plans, employer-paid life insurance, 401(k) plan with employer match, and an employee discount!

About You:

Required Knowledge & Skills:

• Strong customer service, problem-solving, and de-escalation skills
• Strong written and verbal communication skills, with the ability to communicate clearly and concisely.
• Strong technology skills with ability to learn and use various software and systems for day to day operations.
• Proficient in using Microsoft Office applications such as Outlook, Teams, OneDrive, Work, Excel.
• Adaptive, flexible, and open to change when needed.
• Ability to work with individuals from diverse cultural, social, and economic backgrounds.
• Ability to meet deadlines, prioritize demands, and solve problems creatively.
• Ability to maintain confidential and/or sensitive information in accordance with policies and procedures.
• Understand and follow all organizational safety policies and procedures.
• Ability to remain calm and assertive in escalated situations.
• Solid organizational skills with high attention to detail.
• Ability to work Mondays - Fridays from 8:30 a.m. - 5:00 p.m.

Prior Experience & Education:

• 2-4 years relevant reception and/or customer service experience required.
• High school diploma or equivalent preferred.

About Us:

Goodwill-Easter Seals Minnesota is a 501(c)3 nonprofit that has been creating career possibilities together with partners since 1919. Many people know Goodwill stores, but don't know store proceeds support nearly 20 programs for job seekers to access resources and find careers that lead to advancement. Read more about us here.

Goodwill-Easter Seals Minnesota (GESMN) is an Equal Opportunity Employer. GESMN will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other categories protected by law.