Customer Services Representative

Are you a Customer Services Representative who is looking to join one of the top companies within the Manufacturing industry?

Are you looking to further your career and grow?

Do you have Customer Service experience?

If you answered yes to those three questions, then apply today!

Acara Solutions is seeking highly qualified candidates to work Onsite with our client in Irving, TX. Interested?

Here's what you'd do:

• Provides support for monitoring and processing alarms received within the Central Monitoring Station (CMS).
• Receives, processes, and dispatches emergency calls to the responsible agency or customer contacts.
• Provides outstanding customer service by receiving calls from customers that are requiring service or information reference on their accounts.
• Acknowledges alarms received and dispatches appropriate personnel for the issue at hand.
• After dispatch, logs call into the system activity report.
• Generate statistical or investigative reports for management.
• Continuously monitor the alarm signal queue and prioritized response.
• Document all calls with appropriate resolution codes and notes.
• Provide quality customer service on every call.
• Communicate clearly and effectively with customers and agencies.
• Manage the length of calls.
• Attend monthly training sessions.

Here's what you'll get:

• Pay rate: $15.00-$18.00/Hour
• Hours: 40 Hours/Week 2nd shift
• Length: Temp (11 Months)

Sound like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier provider of recruiting and workforce solutions, and we help companies compete for talent. With a legacy of needs in various industries worldwide, we partner with clients, listen to them, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

• High School Diploma or GED
• Minimum 2 years of Customer Service experience
• Minimum 2 years of experience in Microsoft Windows (Word) and the internet.

• Prior security call center experience
• Alarm monitoring experience
• ACD knowledge
• Exercise good listening skills.
• Good typing skills.
• Be familiar with emergency procedures.
• Any certified training or knowledge of Access Control, Fire, and Burglary systems
• Review and critique recorded conversations for the purposes of improving customer interaction skills.
• Good verbal and written communication skills to effectively communicate over the telephone.
• Excellent customer service skills and ability to work in a dynamic fast fast-paced environment.
• Ability to navigate a computerized data entry system or other relevant applications.

Additional Information :

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.