Customs Brokerage Team Lead

Job Title: Customs Brokerage Team Lead

Job Location: Chicago, Illinois

DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

We have an exciting opportunity for a CUSTOMS BROKERAGE TEAM LEAD to own and manage customer accounts' daily operations. This position will be based at our Chicago, IL location.

Overall Role Purpose

• Leads a team of Customs Operations Specialists performing the customs entries.
• Drives and monitors performance of the Customs Operations Specialists.
• Ensures Customs clearance is completed in a timely and efficient manner.
• Ensures adherence to internal compliance standards and guidelines.
• Steers and monitors best-shored process elements.
• Interacts with Customer Service, Product, and Global Service Centers, if required.

Key activities

• Directs and coordinates a team of Customs Specialists in daily operations activities.
• Ensures all Customs entries are completed in a timely and efficient manner.
• Supports in KPI achievements by conducting performance reviews and evaluating Customs Specialist team members.
• Manages team productivity and develops initiatives for efficiency improvements.
• Ensures operational adherence to defined processing standards.
• Oversees operational account management and ensures delivery against agreed scope.
• Handles escalations (e.g. dispute with internal/ external customers).
• Manages operational adherence to compliance standards.
• Identifies training needs and opportunities to develop a highly skilled customs ops team.
• Steers and monitors best-shored process elements.
• Interacts with Customer Service, Product, and Global Service Centers, if required.

Skills / Qualifications

• Extensive knowledge of customs requirements and operational processing of customs activities.
• 4 years of experience in customs brokerage
• 2 years of leadership experience preferred
• Long-term experience and proven track record in the customs segment.
• Fit for people management role.
• Brokerage license (preferred).
• Proficient decision making skills.
• High degree of written, verbal, and organizational skills.
• Diligent attention to details.