Regional Technical Support Analyst - Dallas, TX

Your Job

Georgia-Pacific is seeking a Regional IT Support Technician to provide hands-on infrastructure and technology support across 100+ manufacturing facilities in North America. This role is part of the Manufacturing IT Plant team, supporting our Building Products, Corrugated, Warehouse, and Wood & Fiber operations. GP is a global leader in building products and consumer goods.

What You Will Do

Technical Support & Infrastructure

• Support virtual Windows/Linux servers, storage devices, networking (wired/wireless), firewalls, and end-user computing.
• Maintain cybersecurity standards, including antivirus, patching, and compliance.
• Perform routine preventative maintenance to reduce downtime.

Site Engagement & Coordination

• Serve as the primary technical contact for sites in your region.
• Conduct regular site visits and maintain strong relationships with local teams.
• Coordinate IT components of site projects (e.g., new stations, drops, user setups).

Operational Technology (OT) & Process Control

• Support process control networks, thin/thick clients, and application servers.
• Assist with IT tasks related to industrial automation and controls.

Communication & Collaboration

• Maintain clear communication with stakeholders on IT activities and timelines.
• Collaborate with enterprise IT teams to ensure seamless integration and support.
• Work independently or collaboratively within a team environment to achieve goals and deliver value.

Project Execution & Innovation

• Participate in the execution of modernized IT and OT concepts, contributing to innovation and continuous improvement across manufacturing sites.

Travel & Availability

• Participate in a 24/7 on-call rotation.
• Travel 50-75% domestically and internationally to support manufacturing sites.

Who You Are (Basic Qualifications)

• 3-5 years of experience in IT infrastructure, system administration, or IT/OT support.
• Hands-on experience with technologies such as VMware, Windows Server/Desktop, Active Directory, networking (TCP/IP, DNS, DHCP), and cybersecurity.
• Familiarity with ServiceNow or similar ITSM platforms.
• Strong troubleshooting, documentation, and interpersonal skills.
• Ability to lift up to 35 lbs and work in industrial environments.

What Will Put You Ahead

• Certifications: Cisco (CCNA/CCNP), CompTIA Network+, Microsoft (MCP/MCSE).
• Experience with manufacturing networks, PLCs, HMIs, and industrial automation.
• Scripting experience (e.g., PowerShell) and advanced Windows tools (e.g., Sysinternals).
• Exposure to AGVs and process control systems.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aqui, or tu).

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