Customer Account Specialist

Who We Are:

Advantage Label & Packaging (A UFP Packaging Company), was built upon the belief that relationships are the fundamental elements for success. From our customers and vendors to our team members, our goal is to create long-term partnerships based on trust. We are focused to making lives better for our clients, employees, and business partners. Our unique approach to labeling solutions to be the expert and trusted advisor for every piece of the puzzle, not just printed labels. The breadth of our solutions includes equipment, software, technical support, and service. This has led to us growing our business nationwide and internationally.

Our Core Values & What We Look for in a Candidate:

• Seeing the best in yourself and in others.
• Desiring a meaningful relationship with the customer.
• Seeking out challenges and thriving on them.
• Having the Heart of a Servant.

Advantage Label & Packaging is located in Grand Rapids, MI.

Job Summary:

Customer Account Specialists are responsible for caring for customers in a way that exceeds customer expectations, with a specific and consistent focus on making the customer's job easier.

Principle Duties and Responsibilities:

• On the front line with Customers, answering phone calls, responding to emails, and determining the need. Forward to appropriate personnel or handle the need personally.
• Enter sales orders on to the computer system.
• Determine and gather the missing pieces of information for customer orders. If a judgment call is required, then consult with appropriate team member.
• Work with Supply Chain Manager to place Purchase Orders for items ordered by customers and not in stock.
• Work closely with Account Managers to ensure the best possible experience for the customer.
• Interaction with various pre-press departments to ensure successful completion of custom product orders.
• Successfully manage time and keep an organized work area.
• Work with enthusiasm, self-motivation and encouragement for others.

Required Training:

• 2 months in office.
• Meet with Sales Reps and learn about their top customers.
• Job shadow in Service, Production, and Shipping.
• Training on each of the following procedures: Pr-4.2-02, Pr-7.2-01, Pr-7.3-01, Pr-7.4-01, Pr-7.5-01, Pr-8.2-01, Pr-8.3-01, Pr-8.5-01

Required Education and Skills:

• 4-Year degree from College/University desired.
• Business related degree desired.
• Microsoft products familiarity
• Positive, confident and effective communication skills, including in person, over the phone, and via email.
• Ability to understand and work with spreadsheets
• Competent use of math to calculate totals, sums, margins and percentages.

The pay for this position is $20-$25 per hour, depending on level of experience.

Benefits:

• Medical insurance
• Health Savings Account with company contribution
• Dental insurance
• Vision insurance
• Basic and voluntary life insurance
• Disability insurance
• 401(k) plan with company match
• Paid vacation and holidays
• Stock purchase program with employee discount
• Educational reimbursement
• Wellness programs and challenges
• Other supplemental benefits

Advantage Label & Packaging is a growing company. There is continuously increasing demand for our services and solutions. We have a family-oriented team and supportive leadership. We work together to exceed our customers' dynamic needs.