Sr. Manager, Information Technology

Are you a hands-on IT leader who thrives on building strong teams and secure, scalable systems? Join us as our Senior Manager, Information Technology, where you'll oversee both Help Desk operations and IT infrastructure across the organization. This role blends strategy with day-to-day leadership, ensuring employees have exceptional technical support while driving initiatives that enhance productivity, security, and resilience.

Lead with Vision

• Shape and execute IT operational strategies that align with organizational goals.
• Partner with business leaders to ensure IT priorities support long-term success.
• Foster a collaborative team culture focused on service excellence and continuous improvement.

Empower the Help Desk

• Manage and mentor the Help Desk team to deliver timely, effective support.
• Set and track SLAs, ensuring performance and customer satisfaction.
• Equip team members with training and tools to elevate service and expertise.

Strengthen Infrastructure

• Oversee the design, implementation, and maintenance of networks, servers, and systems.
• Safeguard availability, integrity, and security across IT infrastructure.
• Lead disaster recovery and business continuity planning for critical systems.

Drive Innovation

• Introduce emerging technologies to boost efficiency and scalability.
• Champion best practices for system administration, patching, and asset management.
• Ensure all solutions are future-ready, secure, and business-aligned.

Protect Information

• Enforce robust security policies and standards.
• Monitor and respond to cybersecurity threats proactively.
• Conduct regular audits, risk assessments, and vulnerability scans.

Manage Resources & Partnerships

• Develop and oversee budgets for Help Desk and infrastructure operations.
• Negotiate and manage vendor contracts, licenses, and services.
• Identify cost-saving opportunities while enhancing performance.

Deliver Results

• Lead IT projects that improve support, strengthen infrastructure, and enhance security.
• Keep initiatives on time, on budget, and clearly communicated to stakeholders.

• Bachelor's degree required.
• 9+ years of relevant IT experience, including at least 2 years in management.
• Proven success managing both Help Desk and infrastructure functions.
• Experience in regulated industries (medical device, biotech) a plus.
• Strong problem-solving skills, balancing strategic vision with hands-on execution.
• Excellent communication and relationship-building skills.
• Certifications such as ITIL, CompTIA Network+, CISSP, or PMP are highly valued.

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