IT Support and Systems Sr. Specialist

The IT team at the Lincoln Institute of Land Policy keeps the organization running by managing everything from daily tech support to system security, Microsoft 365 administration, network operations, and vendor coordination. Our goal is to make technology seamless so staff can focus on their mission-driven work. Whether it's troubleshooting, onboarding, or improving workflows, we're proactive, responsive, and always looking for ways to make things work better.

The Lincoln Institute of Land Policy is looking for a Senior IT Support & Systems Specialist to join our Technology team. As a senior member of the Technology team, you will take ownership of helpdesk functions (advanced and basic), coordinate vendor relationships, and contribute to the design and improvement of internal technology services. You'll be expected to work independently and help drive alignment between IT operations and organizational needs.

• Provide end-user help for desktops, laptops, printers, and peripheral devices in a mixed Windows/macOS environment.
• Troubleshoot and resolve advanced hardware, software, network, and VPN issues in person, by phone, or remotely.
• Install, configure, and maintain operating systems, applications, security patches, and endpoint protection.
• Administer and configure Microsoft 365 platforms: Exchange, Intune, Entra, Purview, Defender, SharePoint, and related tools.
• Lead mobile device management (MDM) efforts and asset lifecycle practices using Microsoft Intune.
• Serve as the primary escalation point for helpdesk tickets and coordinate resolution with our MSP; ensure adherence to SLAs and performance expectations.
• Maintain and optimize conference room audiovisual systems and hybrid meeting infrastructure.
• Guide SharePoint usage and administration, including permissions, structure, and training for staff.
• Develop and maintain IT documentation, including SOPs, knowledge base articles, and end-user guides.
• Contribute to the continuous improvement efforts in IT workflows, onboarding, security, and automation opportunities.
• Participate in IT strategy discussions, vendor evaluations, and planning for future infrastructure or systems.
• Provide informal coaching and technical guidance to Institute staff.
• Promote IT best practices, security awareness, and the effective use of tools across the organization.

• 5-7 years of experience in a technical support or systems administration role with increasing responsibility.
• Proven ability to work independently, manage escalations, and prioritize in a fast-paced environment.
• Hands-on experience managing Windows and macOS systems.
• Administrative experience with Microsoft 365 platforms, including Exchange, SharePoint, Entra, Intune, and Defender.
• Familiarity with AD, VPN configuration, MFA, and user lifecycle management.
• Working knowledge of Microsoft Intune or similar MDM systems.
• Experience with SharePoint governance and support, or comparable collaboration platforms.
• Exposure to scripting (e.g., PowerShell or Bash) and interest in automation.
• Strong documentation, organizational, and communication skills.
• Ability to build relationships and strengthen trust with external vendors and internal stakeholders.
• Commitment to providing outstanding customer service and contributing to a culture of continuous improvement.

About the Lincoln Institute of Land Policy

The Lincoln Institute of Land Policy seeks to improve quality of life through the effective use, taxation, and stewardship of land. A nonprofit private operating foundation whose origins date to 1946, the Lincoln Institute researches and recommends creative approaches to land as a solution to economic, social, and environmental challenges. Through education, training, publications, and events, we integrate theory and practice to inform public policy decisions worldwide.

Our Benefits

Include but are not limited to (a) 3x employer contribution towards retirement matching your employee contribution up to 15%, (b) health insurance, (c) dental insurance, (d) vision insurance, (e) 100% reimbursement of the health care deductible through a health reimbursement account, (f) short-term disability coverage, (g) long term disability coverage, (h) paid parental leave, (i) voluntary insurances such as accident insurance, (j) health care flexible spending, (k) dependent care flexible spending, (l) paid time off for holidays, vacation, personal, sick, bereavement, and jury duty, (m) office closure between December 24 - Jan 1 each calendar year, (n) flexible schedule and option for a compressed 4 day workweek, (o) tuition and staff development reimbursement, (p) pet insurance, and (q) Employee Assistance Program.

Application Process

Please submit a cover letter and resume. The cover letter should succinctly describe your interest to join the team; why you are qualified; and what relevant expertise and experience you offer. Applications will be considered on a rolling basis until the position is filled.

Compensation Overview

The salary market range for this role is posted above and dependent on level of education and years of experience. We value internal and external equity and encourage those who may be missing qualifications to submit their materials still.

Our Values

Cooperation and Teamwork,Forthright Feedback,Initiative,Acceptance of Responsibility,Multicultural Sensitivity

Equal Opportunity Employer

The Lincoln Institute of Land Policy is dedicated to creating an inclusive work environment by hiring, training, promoting, and carrying out personnel procedures with respect to compensation, benefits, transfers, layoffs, or terminations, on the basis of individual merit, experience, and ability without regard to race (including traits historically associated with race such as hair texture, length of hair, protective hairstyles or cultural or religious headdresses), color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), ancestry, citizenship status, gender identity or expression, genetic information, marital or domestic/civil partnership status, physical or mental disability, sexual orientation, veteran status, military service, serious medical condition, expunged juvenile record, personal appearance, family responsibilities, matriculation, political affiliation, status as a victim, credit information, homelessness status, reproductive health decision making, or any other characteristic protected by law or otherwise.

Pay Transparency Nondiscrimination Provision

Lincoln Institute of Land Policy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Non-Smoking Organization

Lincoln Institute of Land Policy is a Non-Smoking organization. Smoking and the use of tobacco products are prohibited at all times and on all property owned, leased, or under the control of Lincoln Institute of Land Policy at all times, including, but not limited to indoor and outdoor grounds, walkways and sidewalks, parking lots, company vehicles, and private vehicles parked on Lincoln Institute of Land Policy property.

MA Polygraph Statement

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.