New

Customer Support Specialist

22nd Century Technologies, Inc.
Pay rate: $18.60/hr on w2
United States, Colorado, Littleton
Aug 25, 2025
Job Title: Customer Support Specialist Duration: 6+Months(Possibility of Extension) Location: Littleton, CO, 80120 Shift timings: Monday-Friday 8 AM - 4.30 PM. BG/DT required: Yes Job Description: Our Mission: Arapahoe County Client (ACDHS) builds strong communities by promoting the safety, independence and stability of individuals and families. Our Vision: To end the cycle of poverty and prevent abuse and neglect of children and vulnerable adults (using an integrated Two-Generation approach) ACDHS uses an integrated Two-Generation (2Gen) approach to address all of the basic human services needs of the entire family unit. The 2Gen approach begins with a mindset focused on family-centered program design, continues with the alignment of services and resources within the department as well as across multiple organizations, resulting in coordinated services to children and adults together (family) in order to create long term stability and sustainability. The 2Gen approach builds well-being for families by focusing equally and intentionally on high-quality services in five areas of focus: early childhood education, adult education and employment pathways, economic security, health and well-being and social capital. This approach will help us achieve our core mission of breaking the generational cycle of poverty, preventing neglect and abuse and building strong communities. ACDHS currently has an opening for a Business Associate I - Call Center located in Littleton, Colorado. The Business Associate works in the Call Center and performs a variety of clerical support functions for the Community and Child Support Services (CCSS) Division, which includes providing quality customer service to the community. Role & Responsibilities: Courteously and effectively answers customer(s)/agency inquiries. Listens and analyzes the customer's needs. Researches case information in Colorado Benefit Management System (CBMS) for client information and relays case outcome and/or refers to correct unit for clarification. Accurately documents the customer's call utilizing the Cherwell ticket systems and CBMS. Provides customers with referrals for other assistance organizations or programs such as food banks, shelters, child support, and housing. Assists customers, colleagues, and outside agencies with information or directions as requested. Provides coverage as needed for other support service positions. Performs other duties as assigned. Knowledge, Skills and Abilities: Knowledge of operating office machinery / equipment. Knowledge of personal computer software and ability to learn various computer software applications. Knowledge of basic office procedures and practices. Knowledge of alpha/numeric filing systems. Knowledge of public assistance programs. Knowledge of Federal, State, County policies and procedures regarding this position. Skill in performing accurate typing and data entry. Ability to communicate effectively both verbally and in writing. Ability to establish and maintain effective working relationship with supervisor(s), other employees, and clients. Ability to effectively complete work in a timely manner despite tight deadlines, high volume of work, constant / frequent interruptions and dealing with angry, upset, or frustrated individuals. Ability to deliver effective customer service skills. Ability to work independently and as a team member. Ability to research, organize, and prioritize the workload through sound decision and judgment. Ability to adapt to change. Qualification & Experience: High School diploma or GED equivalent. Computer Skills are must. Ability to speak other languages is a plus, please indicate on your application. One to two (1 - 2) years of Human Services or call center environment Equivalent combination of education and work experience that satisfy the requirements of the job may be sufficient. If you are interested, kindly revert back with your latest resume and best time to reach you.