Tourist Information Counselor (Temporary)

If you have a genuine enthusiasm for assisting travelers and equipping them with essential information for their adventures, the Fulton County Welcome Center has an exciting opportunity for you. We are seeking a Tourist Information Counselor to become an integral part of our team. In this role, you will be instrumental in providing visitors with exceptional support, insightful guidance, and valuable resources that will significantly enhance their travel experiences. Your ability to deliver accurate and helpful information, combined with your enjoyment of engaging with diverse individuals, makes this position an ideal fit. Do not miss the chance to contribute to the creation of memorable journeys for our guests-apply today and help us make their travels truly unforgettable!

In this position, you will be tasked with providing outstanding customer service to a diverse range of stakeholders at the PennDOT Welcome Center. This includes serving the traveling public, collaborating with tourism industry partners, assisting internal customers, and liaising with employees and vendors. Your main responsibility will be to support travelers by offering vital information about their stay in Pennsylvania, such as directions and accommodation options, which will help promote and enhance tourism across the state.

Moreover, you will be instrumental in advancing PennDOT's tourism outreach efforts and strengthening industry partnerships through a variety of initiatives, including special programming, informational tours, travel shows, and other related events. You will also take on additional travel-support duties as directed by your supervisor or division manager. Effective and proactive communication will be crucial in optimizing the operations of the Welcome Center Division. You will be expected to maintain direct communication with the Tourist Information Supervisor to address any inquiries, concerns, or suggestions related to the staff and operations of the Welcome Center.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Temporary, Part-time "on call" employment
• Work shifts are flexible, and the hours are determined by the requirements of the operation.
• On Call shifts can range from 7:00 AM to 7:00 PM, (temporarily hours are 9:00 AM to 5:30 PM), 7 days per week.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS
Minimum Experience and Training Requirements:

• One year of experience in work involving public contact; or
• An equivalent combination of experience and training.

• You must be willing and able to work in and commute to Fulton County PennDOT Welcome Center: I-70 westbound, 1/2 mile north of PA/MD border.
• You must have the ability to be "on call" between 7:00 am to 7:00 pm, seven days a week? Currently hours are 9:00 am to 5:30 pm.
• You must have the ability to report to work within 1-hour of being called in.
• You must have front facing public contact experience.
• You must have one year of work experience involving public contact.
• You must have experience working with computers.
• You must have experience answering phones, composing emails, compiling reports, tracking office activities and inventory, entering data, and filing.
• You must be able to perform essential job functions.

Preferred Qualifications (not required):

• Five or more years of full-time experience in work involving front facing public
• High school diploma or equivalent

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.