New

Customer Service Representative

TEKsystems
$16.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Iowa, Newton
Aug 21, 2025
Customer Service Representative - Healthcare Support Location: Newton, Iowa Job Description Join a dynamic team dedicated to delivering exceptional service in the healthcare space. As a Customer Service Representative, you'll be the first point of contact for patients and providers-handling inquiries, verifying insurance, and ensuring smooth documentation and order processing. Key Responsibilities: * Respond promptly to calls and emails, meeting service goals and quality standards * Provide accurate information about products, services, and retail locations * Process orders, route calls appropriately, and follow up as needed * Review and verify documentation for accuracy and completeness * Conduct insurance verification to determine coverage, co-pays, and deductibles * Obtain pre-authorizations and submit physician orders to insurance carriers * Navigate multiple EMR systems to retrieve and enter documentation * Track authorizations and expiration dates in EMR systems * Communicate trends and issues with insurance carriers to management * Ensure all insurance carriers are listed in the system; request additions when needed * Contact patients when documentation is incomplete and offer solutions to move forward Skills & Qualifications Must-Have: * 1+ year of customer service experience (retail, hospitality, or similar accepted) * Proficiency in Microsoft Office Preferred: * Experience in healthcare or medical support roles * Familiarity with inbound call handling * Experience in nursing homes or CNA roles with strong medical terminology Top Skills: * Customer Service * Call Center Operations * Healthcare & Insurance Knowledge * Help Desk Support * EMR System Navigation Pay and Benefits The pay range for this position is $16.00 - $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Newton,IA. Application Deadline This position is anticipated to close on Sep 2, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.