Operations Manager - High & Heavy

In the maritime industry, where colossal ships dock, and millions of tons of cargo are moved with precision, it takes teams of dedicated individuals to keep global trade in motion. Working in this dynamic sector means that you play a part in ensuring the pulse of commerce never skips a beat, all while driving the future of supply chain logistics and marine terminal operations.

Dive into a career where your talents make an impact and help us steer the future of this vital sector. Every job function in our organization, whether it's on the docks or behind the scenes in administrative roles, finance, payroll, or IT, has a significant impact on the national economy and critical supply chain operations.

Operations Manager - High & Heavy

At International Auto Processing, LLC, the Operations Manager will directly oversee the movement, inspection, processing, and quality control of all High & Heavy Equipment within the Auto Processing Division.

Essential Duties:

• Develop and expand business relationships resulting in new strategic contracts
• Oversee, organize and plan all security, terminal, stevedoring, and ancillary services
• Approve all operational plans for ships, security, maintenance, and parking activities
• Obtain vessel schedule information, vessel berth applications, and coordinate facility usage
• Primary liaison with Government Agencies
• Provide customer service support and coordination for all ships
• Maintain and implement security and emergency response plans
• Responsible for all technical, financial, administrative, engineering, and executive management efforts (P&L responsibility)
• Prepare vessel and terminal operating quality control plan, including vessel positioning upon arrival. Ensure facility readiness
• Coordinate ancillary support services with the stevedores, vessels, and terminal operating plan
• Supervise vessel, terminal, and security services for handling passengers, baggage, cargo, equipment, and inland transportation interface
• Supervise stevedoring operations including unlashes, lash; discharge / load; deliver / receive and storage of vehicles; and High & Heavy equipment
• Provide customer services to Ocean Carries, Freight forwarders, and cargo representatives
• Compile and report on operational performance and obtain relevant billing data
• Execute all local Association policies and procedures
• Monitor and report on any facility damage and maintenance items
• Execute IAP security and emergency plan assignments
• Monitor shows events and perform facility inspections
• Knowledge Rigging, crane lifts, and stuffing Mafi
• Requires the ability to obtain a TWIC Card issued by the Department of Homeland Security
• Other duties as assigned

Minimum Requirements (Education, Experience, Certifications):

• Four (4) year college degree in Marine Operations, Operations Management, Business Administration, or related discipline or 10 yrs of terminal operations experience will be considered
• Minimum 5+ years of progressive Supervisory experience in Terminal Operations

Preferred Requirements (Knowledge, Skills & Abilities):

• 10 years of experience working with major ocean carriers ex: MOL, K Line, NYK, GLOBIS, Hoegh, and others.
• Knowledge of terminal operations, planning, and stevedore operations
• Demonstrated leadership and experience managing Terminal contracts
• Excellent interpersonal skills and ability to communicate effectively with union and management staff
• High level of planning and organizational skills
• Requires the ability to respond quickly and adapt to changes
• Requires the ability to plan and organize multiple projects in a fast-paced environment
• Knowledge of and commitment to safety and accident prevention, safety codes and regulations, and related industry governmental regulations
• Knowledge of OSHA Standards and procedures
• Knowledge of OSHA facility and stevedoring standards
• Exceptional time management, due to a fast-moving, demanding work environment
• Experience and proficiency with computerized operating systems, terminal operating systems, and other relevant technology
• Must be computer literate; proficient with Microsoft Office - Outlook, Word, and Excel
• Requires the availability to work varied hours and shifts, including days, nights, weekends, and holidays as needed

Physical Working Attributes:

• Frequent walking, standing, bending, occasional sitting
• The ability to climb up and down stairs and equipment multiple times within a shift
• Requires physical ability to work on a ship and in a yard
• The ability to use a computer/keyboard
• Work in variable climates and exposure to outdoor elements and other conditions
• The ability to work in an environment with moving objects and machinery
• The environment may be hazardous to people unable to see or hear fast-moving heavy equipment

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as needed to meet the ongoing needs of the organization.

Ports America is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex (including pregnancy); sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.

If you require additional information about our comprehensive data privacy policy https://artifacts.portsamerica.com/pdf/Applicant%20Privacy%20Notice.pdf, we invite you to contact us via email at human.resources@portsamerica.com.

Our dedicated team at Ports America will be pleased to address any specific inquiries or concerns you may have regarding the handling, protection, and security of your data. We are committed to ensuring the utmost privacy and confidentiality of your personal information and will gladly provide you with the necessary details to help you better understand our practices and protocols.