Senior Director, IT Billing & Revenue Systems

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys is looking for an experienced, highly driven leader to drive the strategy to execution of billings and billings portfolio. This is a unique position which requires deep functional knowledge and expertise coupled with the ability to solve problems creatively and effectively.

Summary:

We are seeking an experienced and strategicSenior Directorto lead ourBilling and Revenue Systems within theZuora subscription management platform. As the accountable and responsible executive for this function, you will drive the vision, execution, and continuous improvement of our end-to-end billing architecture, ensuring scalable, accurate, and compliant monetization processes for our subscription and usage-based offerings.

As a senior IT leader, you will have an exciting opportunity to create a compelling tech strategy that delivers to newer SaaS commercial models that can scale across the enterprise. You will partner with cross-functional stakeholders including Finance, Product, Engineering, Revenue RevOps, and Customer Success to ensure our billing engine aligns with strategic goals, complies with regulatory standards, and delivers a best-in-class customer experience.

You will build and lead a team of systems analyst, product owners, engineering and operations team to deliver on enterprise-wide large initiatives. You will analyze current state needs and challenges and develop & execute a strategy & portfolio that is value-driven, mature, and predictable.

Responsibilities:

• Define and execute the long-term strategy for the billing, mediation and revenue engine, aligned with corporate financial and product goals. Serve as the owner for all billing-related processes, owning accountability for billing integrity, system performance, and compliance. Act as the subject matter expert and escalation point for complex billing scenarios, system enhancements, and integrations.
• Responsible for the design, configuration, and optimization of the billing engine, including rating, invoicing, proration, tax handling, and usage metering and revenue forecasting to recognition. Ensure timely, accurate, and compliant billing processes across geographies and product lines.
• Responsible for the design, configuration, and optimization of the billing engine, including rating, invoicing, proration, tax handling, and usage metering and revenue forecasting to recognition.
• Build the right talent and manage a global organization that can scale and deliver predictably. Lead and guide the billing operations team and collaborate closely with engineering and product teams on platform changes.
• Engage the business: Work with business leaders, partners, senior stakeholders, and cross-functional teams to deliver across portfolio of large enterprise-wide initiatives.
• Robust vendor management and partnership to ensure quality delivery that is predictable and at the right cost.

• Establish controls and metrics to monitor billing performance, leakage, exceptions, and customer disputes.
• Ensure compliance with SOX, GDPR, and other financial or privacy regulations relevant to billing operations.

• Drive continuous improvement through KPIs, root cause analysis, and process automation.
• Ensure timely, accurate, and compliant billing processes across geographies and product lines.
• Lead and guide the billing operations team and collaborate closely with engineering and product teams on platform changes.

• Collaborate with Product, Engineering, and Finance to influence product monetization strategies and support new product offerings.
• Partner with Revenue Accounting and FP&A teams to ensure clean revenue recognition and alignment with ASC 606 and other accounting principles.
• Actively contribute to system architecture decisions and integrations with CRM (e.g., Salesforce), ERP, and data warehouse systems.

Requirements:

• Strong blend of business sense and process knowledge: You evaluate things holistically and think through the objectives, impacts, best practices, and what will be simple and scalable.
• High-energy, company first, positive attitude: Passionate and motivated to make a massive impact and work hard in a fast-paced environment.
• Creative, innovative and design thinking to enable and improve business processes through new or enhanced processes and tools.
• Multi-tasking prioritization expertise: Experience (and preferably an enjoyment of) balancing numerous different priorities and demands.
• Strong verbal and written communication skills including the ability to effectively collaborate with a diverse group of people.
• Ability to effectively prioritize across portfolio and manage tasks in a high-pressure environment.

Experience Required:

• 15+ years of experience in delivering Enterprise Solutions.
• Expert level functional understanding with hands-on experience of building billing solutions, revenue recognition for SaaS commercial models, consumption-based billing
• Strong expertise in business process, technology architecture, building roadmaps and agile execution.
• Ability to set a compelling vision, align senior leadership, and work across teams to deliver with high quality.
• Deep understanding of Zuora, Salesforce platform.
• Expert in collecting information from multiple sources and integrating the information to find creative ways to meet the business' needs.
• Successful track record of leading and delivering large multi-million-dollar enterprise-wide initiatives.
• Expertise in managing partners and suppliers effectively to deliver results
• Master's degree in the field of computer science or MBA is a plus.

Location: remote within US (not limited to the states that the job is tagged to)

#LI-Remote

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link:https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visitwww.genesys.com.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

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